Dawn Mohr-Tumack
Pilot Butte
Summary
Dynamic manager with a proven track record at Independent Restoration Services, excelling in customer service and team leadership. Enhanced operational efficiency and customer satisfaction through strategic planning and conflict resolution. Committed to fostering a collaborative work environment while achieving departmental goals and improving service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Independent Restoration Services
05.2024 - 09.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Century West Disaster Restoration
01.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
Lydale Construction (1983) Co
01.2010 - 01.2022
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
Education
Certificate In Restoration -
IICRC
Las Vegas01-2012
High School Diploma -
Earl Grey High School
Earl Grey, SK06-1988
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
English
Full Professional
Certification
- CM - Certified Manager Certification
Timeline
Manager
Independent Restoration Services
05.2024 - 09.2025
Assistant Manager
Century West Disaster Restoration
01.2022 - 04.2024
Manager
Lydale Construction (1983) Co
01.2010 - 01.2022
Certificate In Restoration -
IICRC
High School Diploma -
Earl Grey High School