Dawn Krohn
Los Banos
Summary
Dynamic customer service professional with a proven track record at Cub Foods, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective complaint management and upselling strategies, contributing to sales growth. Proficient in payment processing and committed to fostering strong customer relations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Circle K
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained a positive demeanor while addressing customer concerns.
Pharmacy Technician Trainee
Cub Foods
08.2023 - 12.2023
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory by restocking shelves and monitoring expiration dates.
- Provided exceptional customer service by answering questions and addressing concerns.
- Processed prescription orders using pharmacy management software efficiently.
Customer Service Manager
Cub Foods
04.2021 - 08.2023
- Oversaw daily operations, ensuring adherence to company policies and operational excellence standards.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Oak Grove
San Jose, CASkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Payment processing
Timeline
Customer Service Representative
Circle K
02.2024 - Current
Pharmacy Technician Trainee
Cub Foods
08.2023 - 12.2023
Customer Service Manager
Cub Foods
04.2021 - 08.2023
High School Diploma -
Oak Grove
Gold Award
I wrote a children's short story regarding friendship and acceptance of others.