Overview
Work History
Education
Skills
Timeline
Dawn Jones

Dawn Jones

Bridgenorth,ON

Overview

15
15
years of professional experience

Work History

Customer Service Representative

GM Financial
09.2016 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Customer Service Representative

Bobcaygeon Electronics
09.1999 - 10.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Education

High School Diploma -

Fenelon Falls Secondary School, Fenelon Falls, ON
06-1999

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Computer proficiency
  • Customer relations
  • Time management
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor
  • Paperwork processing
  • Filing
  • Relationship building

Timeline

Customer Service Representative - GM Financial
09.2016 - Current
Customer Service Representative - Bobcaygeon Electronics
09.1999 - 10.2016
Fenelon Falls Secondary School - High School Diploma,
Dawn Jones