Dawn Jones
Bridgenorth,ON
Overview
15
15
years of professional experience
Work History
Customer Service Representative
GM Financial
09.2016 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
Bobcaygeon Electronics
09.1999 - 10.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
High School Diploma -
06-1999
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Computer proficiency
- Customer relations
- Time management
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Paperwork processing
- Filing
- Relationship building
Timeline
Customer Service Representative - GM Financial
09.2016 - Current
Customer Service Representative - Bobcaygeon Electronics
09.1999 - 10.2016
Fenelon Falls Secondary School - High School Diploma,