Dawn Jones
Bridgenorth,ON
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
GM Financial
09.2016 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
Bobcaygeon Electronics
09.1999 - 10.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
High School Diploma -
Fenelon Falls Secondary School
Fenelon Falls, ON06-1999
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Computer proficiency
- Customer relations
- Time management
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Paperwork processing
- Filing
- Relationship building
Timeline
Customer Service Representative
GM Financial
09.2016 - Current
Customer Service Representative
Bobcaygeon Electronics
09.1999 - 10.2016
High School Diploma -
Fenelon Falls Secondary School
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