Summary
Overview
Work History
Education
Skills
Timeline
Generic

Davidson Ilegogie

Toronto,ON

Summary

Knowledgeable and dedicated customer service professional with over 5 years experience in the customer service industry. Solid team player with an outgoing and positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses. i am applying To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Remote Customer Service Agent

DRIASI
09.2022 - 01.2023
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Adapted to new applications and maintained knowledge of current technologies such as Salesforce, Five9 and Microsoft access.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Call Center Customer Service Representative

Pubic storage canada
09.2020 - 03.2022
  • Resolved concerns with products and provided services to help with retention and drive sales.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Managedanaged over 50 calls per day, guiding customers' regarding technical difficulties
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards

Missionary

Thrift store
09.2018 - 12.2018
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Assisted customer with sales by providing support when inquiring about any merchandise
  • Maintaining safe and clean work environment by putting back returned products and making sure all products are organized.
  • Collaborated with team members to achieve target results.
  • Taught local people skills to improve living conditions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Sales Associate

Uworah Integrated Nigeria Limited Company
03.2017 - 07.2018
  • Greeted customers, offered assistance in finding requested items, and carried merchandise to checkout line.
  • Maintained records related to sales, returns, and inventory availability.
  • Resolved minor and complex issues which helped in winning customer loyalty
  • Access electronic and paper cataloging system to look up product information and availability
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Advanced Diploma - Office Health Administration

George Brown College
Toronto, ON

Skills

  • Team-Oriented and Cooperative
  • Proficiency in Microsoft Office and G Suite
  • Efficient and Detail-Oriented
  • Social Interaction
  • Verbal and Written Communication
  • Answering Customer Questions
  • Responding to Difficult Customers
  • System Documentation
  • Online Systems
  • Service Descriptions
  • High-Volume Environments
  • Professional Relationships
  • Issue and Complaint Resolution
  • Data Entry and Maintenance

Timeline

Remote Customer Service Agent

DRIASI
09.2022 - 01.2023

Call Center Customer Service Representative

Pubic storage canada
09.2020 - 03.2022

Missionary

Thrift store
09.2018 - 12.2018

Sales Associate

Uworah Integrated Nigeria Limited Company
03.2017 - 07.2018

Advanced Diploma - Office Health Administration

George Brown College

Similar Profiles

CREATE PROFILE
Davidson Ilegogie