Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David Williams

Prince George

Summary

Mining Corporate Account Manager with a proven track record at Brandt Tractor, excelling in client relationship building and revenue generation. Leveraged sales tactics to enhance customer satisfaction and expand account portfolios, ensuring timely communication and effective problem resolution. Recognized for strategic business strategies that drove significant growth in client engagement.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Mining Corporate Account Manager

Brandt Tractor
03.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Work with the sales team and internal organization as required to close sales.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Prepare customer status reports, including activity, closing, follow up, and prospects reports as required.

Mining CSA

Brandt
09.2021 - 03.2023
  • Northern BC mining CSA.
  • Worked with Prince George Smithers, Terrace, Williams lake branches managing parts and service mining accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Addressed inquiries, resolved customer issues and managed customer relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Service Manager

Lo-Bar Log Transport
10.2016 - 03.2023
  • Hired, trained and developed service department staff to drive performance
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Managed and adjusted annual operating costs with forecasted budgets.
  • Facilitated and negotiated used and new equipment purchases

Service Manager

Inland
10.2010 - 10.2016
  • Maintained optimal supply levels to meet expected demands without over reaching budget targets.
  • Managed service department budget, investigated and resolved discrepancies.
  • substantially expanded customer base and new clients.
  • Managed technicians

Heavy Duty Equipment Technician

SMS Equipment
01.2003 - 05.2010
  • Streamlined repair processes through the implementation of standard operating procedures and best practices.
  • Assisted clients in understanding warranty claims processes ensuring smooth resolution of issues related to faulty components or manufacturing defects.
  • Conducted comprehensive performance tests on repaired machinery to ensure optimal functionality before returning it to service.
  • Established a reputation for excellence through consistent delivery of high-quality workmanship and unwavering commitment to customer satisfaction.
  • Worked as heavy duty field tech and site Forman for the Brule, Wolverine and willow creek mine sites.

Education

Completed Grade 12 -

KRSS School
Prince George, BC

Red Seal Heavy Duty Mechanic Ticket
Kamloops, BC

Skills

  • Sales tactics
  • Client relationship building
  • Revenue generation
  • Business strategies

Certification

Complete Fred Meyers Management training courses while at inland.

Completed numerous OEM factory training courses.

Red seal Heavy Duty Mechanics certification

Timeline

Mining Corporate Account Manager

Brandt Tractor
03.2023 - Current

Mining CSA

Brandt
09.2021 - 03.2023

Service Manager

Lo-Bar Log Transport
10.2016 - 03.2023

Service Manager

Inland
10.2010 - 10.2016

Heavy Duty Equipment Technician

SMS Equipment
01.2003 - 05.2010

Completed Grade 12 -

KRSS School

Red Seal Heavy Duty Mechanic Ticket

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David Williams