David Tidman
General Manager
Seeleys Bay ,ON
Summary
Customer-oriented General Manager with over 25 years of experience focused on increasing market share and exceeding customer expectations. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering calm and skilled guidance to both customers and coworkers.
Overview
28
28
years of professional experience
Work History
General Manager
Brockville Nissan
08.2022 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Raised property accuracy and accountability by creating new automated tracking method.
General Manager
Subaru of Kingston
07.2010 - 03.2019
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Enhanced operational efficiency and productivity by managing budgets, accounts and staffing.
- Reduced operational risks while organizing sales and customer data to forecast performance trends.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with customers and suppliers through account development.
- Received superior customer service satisfaction scores and awards for eight consecutive years.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Neruoscience Primary Care Sales Representative
Eli Lilly Pharmacuitcal
08.2007 - 06.2010
- Used coordination and planning skills to achieve results according to schedule.
- Delivered educational briefings to customer locations within specific timeframes.
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Managed in-office and field sales call activity to educate and influence customers while building product sales.
- Developed and implemented effective marketing plans involving regular physician visits to increase sales and education of Neuroscience portfolio.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Engaged clients in deep, informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Tracked company inventory in multiple databases and prepared and filed required clinical documentation and reports
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Researched potential clients and markets to prepare for appointments.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Used consultative sales approach to understand and meet customer needs.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with doctors and thought leaders.
Owner
Kingston Leasing
01.2004 - 01.2007
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
- Devised processes to boost long-term business success and increase profit levels.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Created and monitored promotional approaches to increase sales and profit levels.
Sales Associate, Used Car Manager
The Leasing Centre
02.1999 - 12.2003
- Engaged with customers to effectively build rapport and lasting relationships.
- Promoted high level of customer satisfaction through strong relationship building skills, consistent follow up and timely and efficient paperwork.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Produced contracts, reports, letters, and proposals for clients.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Negotiated and finalized used car pricing and contract terms.
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Drafted sales contracts and warranty documents to facilitate sales transactions.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Conducted end-of-month profit reporting for all used vehicle sales.
- Managed sourcing, purchasing and showroom delivery of all pre-owned inventory, including trade-ins and auctions.
- Educated associates on market trends and stayed up-to-date on forecasts.
Sales Representative
Kingston Mazda
01.1995 - 12.1996
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Completed registration paperwork and sales documentation.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
- Demonstrated vehicles and features, and conduct test drives.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Approached each problem with analytical strategies to quickly resolve concerns.
Education
Bachelor of Arts -
Queen’s University
Kingston, ON04.1993
High School Diploma -
Regiopolis - Notre Dame Catholic Secondary School
Kingston, ON06.1988
Skills
- Recruitment
- Client Account Management
- Conflict Resolution
- Operations management
- Business Development
- Staff training/development
- Verbal and written communication
- Deadline-oriented
- Efficient multi-tasker
- Budget development
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Inventory Control
- P&L Management
- Customer Retention
- Strategic Planning
- Performance Improvement
- Expense Control
- Project Planning
- Cost analysis and savings
- Quality Management
- Sales Analysis
- Data review
- Risk Management
- Total Quality Management
- Budget Development
- Budget Analysis
- Change Implementation
- Customer Relations
- Process Improvements
- Consistently meet goals
- Troubleshooting expertise
- Performance Analysis
- Sound Judgment
Accomplishments
Invited to join Regional Dealer advisory board Subaru Canada. 2017-2019
Patient Advisor Kingston Health Centre. 2020-current
Member Cancer Therapeutics Working Group, Easter Ontario Cancer Centre. 2020-current
Executive member QUICC (Queens University Improves Cancer Care)
2022-current
Member TCT (transplant and cellular therapy committee) Cancer Care Ontario, patient and family advisor. 2024-current
Timeline
General Manager
Brockville Nissan
08.2022 - 06.2023
General Manager
Subaru of Kingston
07.2010 - 03.2019
Neruoscience Primary Care Sales Representative
Eli Lilly Pharmacuitcal
08.2007 - 06.2010
Owner
Kingston Leasing
01.2004 - 01.2007
Sales Associate, Used Car Manager
The Leasing Centre
02.1999 - 12.2003
Sales Representative
Kingston Mazda
01.1995 - 12.1996
Bachelor of Arts -
Queen’s University
High School Diploma -
Regiopolis - Notre Dame Catholic Secondary School
Similar Profiles
Danielle QuennevilleDanielle Quenneville
Registered Practical Nurse at Brockville General HospitalRegistered Practical Nurse at Brockville General Hospital
Coleman BaileyColeman Bailey
Landscaping and Grounds Maintenance at City of BrockvilleLandscaping and Grounds Maintenance at City of Brockville
Robert BorthwickRobert Borthwick
Operator at City of BrockvilleOperator at City of Brockville