David Perez
Los Angeles
Summary
Reliable and hands-on professional with 7+ years of experience in field operations, customer service, and equipment handling. Proven ability to troubleshoot issues, perform maintenance, and deliver efficient on-site support in fast-paced and high-pressure environments. Strong background in vehicle operation, safety compliance, and customer communication, with a track record of responding quickly and resolving problems effectively. Self-motivated and dependable, with the ability to work independently while maintaining high service standards.
Overview
13
13
years of professional experience
Work History
Tow Truck Operator
Vertails Tow OPG
Los Angeles
09.2018 - Current
- Operated tow truck to transport vehicles safely during emergency and roadside assistance calls, ensuring prompt support for customers
- Responded quickly to service requests, fostering reliability and effective communication with customers to enhance satisfaction
- Secure vehicles properly to prevent damage during transport, following safety regulations and best practices
- Handled documentation, payments, and customer interactions under pressure, ensuring smooth transactions and positive experiences
- Maintain vehicle inspections and basic maintenance to ensure operational readiness
Shift Manager
Subway
Hollywood
09.2015 - 09.2018
- Supervised daily operations of high-traffic location, leading team of 5–10 employees per shift to maintain workflow
- Trained and onboarded new staff, enhancing service consistency and team efficiency through structured programs
- Managed scheduling, inventory, and cash handling to ensure operational effectiveness and profitability
- Resolved customer concerns professionally, maintaining high satisfaction in a fast-paced environment
- Ensured compliance with company policies, food safety standards, and cleanliness requirements
Casier
Subway
Hollywood
09.2013 - 12.2015
- Delivered fast, friendly customer service in high-volume environment, enhancing customer satisfaction for 100+ customers per shift
- Prepared food orders accurately and efficiently, adhering to strict food safety and cleanliness standards to ensure quality service
- Operated POS system and balanced register with minimal discrepancies, ensuring smooth cash management and transaction accuracy
- Built strong customer relationships, contributing to repeat business and positive in-store experience
Education
Some College (No Degree) -
East Los Angeles College
Monterey Park, CA03-2026
Skills
- Roadside assistance experience
- Vehicle Operation & Basic Maintenance
- Equipment Installation, Maintenance & Repair
- Preventive Maintenance & Inspections
- Mechanical diagnostics
- Field service support
- Safety Compliance & Hazard Awareness
- Hand & Power Tool Proficiency
- GPS navigation
- Time Management & Route Planning
- Work order management
- High-pressure problem solving
- Team Collaboration and Independent Work
- Customer Service & Client Communication
- Basic computer skills
- Heavy equipment handling
- Clean driving record
Languages
English
Professional
Spanish
Professional
Timeline
Tow Truck Operator
Vertails Tow OPG
09.2018 - Current
Shift Manager
Subway
09.2015 - 09.2018
Casier
Subway
09.2013 - 12.2015
Some College (No Degree) -
East Los Angeles College