Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jesus Limon

San Jose

Summary

Dynamic Tow Truck Driver with a strong work ethic and proven expertise in towing equipment operation at Unique Towing. Enhanced customer satisfaction through exceptional service and effective roadside assistance. Demonstrated adaptability and stress tolerance while training new drivers and optimizing response times, ensuring safe and efficient vehicle recovery in high-pressure situations.

Overview

13
13
years of professional experience

Work History

Tow Truck Driver

Unique Towing
11.2023 - Current
  • Implemented improvements in route planning, enhancing efficiency of operations.
  • Resolved customer complaints promptly, ensuring high satisfaction levels with services provided.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
  • Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
  • Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
  • Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.

Tow Truck Driver

Community Towing
03.2020 - 11.2023
  • Operated towing equipment to recover vehicles safely from various locations.
  • Conducted safety inspections on tow trucks before and after each shift.
  • Assisted customers with roadside assistance and vehicle recovery inquiries.
  • Maintained accurate records of service calls and completed work orders.
  • Collaborated with dispatch to optimize response times for towing requests.
  • Trained new drivers on operational procedures and safety protocols.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Operated with safety and skill to avoid accidents and delays.

Mail Carrier

United States Post Office
11.2019 - 03.2020
  • Streamlined mail sorting and delivery processes for increased efficiency.
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Handled mail and packages with care to prevent damage during delivery.

Wastewater Treatment Plant Operator

Sanmina-sci
09.2012 - 11.2019
  • Operated and monitored wastewater treatment equipment to ensure optimal functionality.
  • Conducted regular inspections of plant systems for maintenance needs and compliance.
  • Assisted in sampling and testing of wastewater for quality control measures.
  • Learned safety protocols and standard operating procedures to maintain a safe work environment.
  • Documented daily operations and maintenance activities to maintain accurate records.
  • Participated in training sessions to enhance technical knowledge of wastewater treatment processes.
  • Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
  • Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
  • Maintained regulatory compliance with state and federal environmental guidelines through diligent monitoring and reporting of plant operations.
  • Drafted reports and maintained logs on meter readings, tests, chemical and equipment usage as required by [State].
  • Trained new operators on standard procedures, ensuring consistent quality across all team members.

Education

High School Diploma -

Gunderson High School
San Jose, CA
06-2012

Skills

  • Strong work ethic
  • Towing equipment operation
  • Customer service
  • Safe driving practices
  • Vehicle maintenance and repair
  • Roadside assistance
  • Stress tolerance
  • Roadside assistance experience
  • Vehicle recovery expertise
  • Forklift operation
  • Flatbed truck expertise
  • Lockout kit
  • Emergency roadside repairs
  • Truck driving

Languages

Spanish
Native or Bilingual

Timeline

Tow Truck Driver

Unique Towing
11.2023 - Current

Tow Truck Driver

Community Towing
03.2020 - 11.2023

Mail Carrier

United States Post Office
11.2019 - 03.2020

Wastewater Treatment Plant Operator

Sanmina-sci
09.2012 - 11.2019

High School Diploma -

Gunderson High School

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Jesus Limon