Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DAVID NIENKEL

Surrey,Canada

Summary

Resourceful award-winning scholar and multilingual public speaker with a background in customer service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Concierge

CMI Securities
01.2021 - 09.2024
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.

Distribution team

Aritzia Distribution Centre
06.2021 - 12.2022
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adhered to strict safety, quality, and production standards independently and in a group
  • Picked items in a speedy and timely manner to meet customers' demands
  • Self-motivated, with a strong sense of personal responsibility.
  • Ensured a safe work environment for everyone by adhering to safety regulations and company policies
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Seasonal Associate

Walmart
06.2020 - 08.2020
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Bachelor of Arts - Economics

Simon Fraser University
Burnaby, BC
09-2026

No Degree - BC Security license

Advanced Learning Centre
Surrey
04-2020

Skills

  • Excellent Customer Service
  • Superb time management
  • Problem solver
  • Multitasking and prioritization
  • Strong team member
  • Superior communication skills
  • Quick learner
  • Physically fit
  • Merchandising knowledge

Languages

English
Full Professional

Timeline

Distribution team

Aritzia Distribution Centre
06.2021 - 12.2022

Concierge

CMI Securities
01.2021 - 09.2024

Seasonal Associate

Walmart
06.2020 - 08.2020

Bachelor of Arts - Economics

Simon Fraser University

No Degree - BC Security license

Advanced Learning Centre

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DAVID NIENKEL