Halyna Horyn
Calgary,AB
Summary
Offering excellent interpersonal skills and genuine interest in providing outstanding service, eager to develop and grow. Contributes understanding of guest needs and preferences, along with strong organizational and communication skills. Ready to use and develop customer service and problem-solving skills in the Community Administrator role.
Overview
5
5
years of professional experience
Work History
Concierge
ONE Properties
04.2024 - Current
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Researcher of Legal Topics
JustAnswer
09.2022 - 12.2023
- Researched legal topics, US state/federal laws and ordinances.
- Wrote summaries of laws making them comprehensible for an average user of the platform.
Services and Support Analyst
OpenExchange
07.2020 - 09.2022
- Moderated online meetings and conferences conducted with the help of the company's software product.
- Gathered feedback about the functionality of the company's product.
- Helped clients create and finalize video presentation about their products.
- Filled client platforms with branded content.
Education
Bachelor of Arts - Language Interpretation And Translation
Ivan Franko University of Lviv
Lviv, Ukraine07-2020
Skills
- Excellent customer service
- Excellent multitasking
- Team player mentality
- Strong work ethic
- Attention to detail
- Fluent in multiple languages
- Proactive attitude
- Flexibility
Languages
English
Full Professional
Spanish
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Concierge
ONE Properties
04.2024 - Current
Researcher of Legal Topics
JustAnswer
09.2022 - 12.2023
Services and Support Analyst
OpenExchange
07.2020 - 09.2022
Bachelor of Arts - Language Interpretation And Translation
Ivan Franko University of Lviv
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