David Moss
Saint John,NB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
FERO Waste & Recycling
05.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Truck Driver
FERO Waste & Recycling
12.2021 - 05.2023
- Operated with safety and skill to avoid accidents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Transit Bus Operator
St. Catharines Transit Commission
01.2019 - 06.2021
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Accepted and processed fares.
- Aided passengers with disabilities or special needs.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
Motor Coach Operator
Coach Canada
03.2018 - 02.2019
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Education
High School Diploma -
Lakeshore Catholic Highschool
Port Colborne, ON06.2012
Skills
- Customer Relations
- Active Listening
- Operational Efficiency
- Interpersonal Communication Skills
- Transportation Logs
- Transportation Regulations
- Mapping
- Passenger Service and Safety
- Route Schedule Adherence
- Air Brake Certification
Certification
- Ontario BZ Licensed (New Brunswick 2B E)
Timeline
Customer Success Specialist
FERO Waste & Recycling
05.2023 - Current
Truck Driver
FERO Waste & Recycling
12.2021 - 05.2023
Transit Bus Operator
St. Catharines Transit Commission
01.2019 - 06.2021
Motor Coach Operator
Coach Canada
03.2018 - 02.2019
High School Diploma -
Lakeshore Catholic Highschool
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