David Marshall
Alliston,ON
Summary
Highly motivated and organized professional seeking a full-time Office Administration position within the customer support sector, leveraging strong communication, organizational, and technical skills to support administrative operations and contribute to the efficient functioning of the office.
Overview
7
7
years of professional experience
Work History
Floor Associate/Forklift Operator
Howa Manufacturing
01.2025 - Current
- Operated forklifts, ensuring safety and confidence in other associates
- Conducted quality checks to ensure product standards were met consistently
- Collaborated with colleagues to streamline workflows and improve efficiency
- Trained new associates on operational procedures and safety protocols
- Monitored inventory levels, reporting shortages to management promptly
- Participated in regular team meetings to discuss performance improvements
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
Product Expert
FoundEver Connect
Remote
01.2023 - 05.2023
- Temporary Contract
- Coordinated product demonstrations, showcasing features and benefits effectively to clients.
- Documented customer interactions and feedback for continuous improvement
- Provided product knowledge support to customers, enhancing understanding and satisfaction.
- Assisted in troubleshooting product issues, ensuring timely resolutions for client inquiries.
Floor Associate/Forklift Operator
Simcoe Parts Services
02.2021 - 01.2023
- Operated forklifts and other warehouse Machinery
- Assisted team members in meeting daily production targets and deadlines
- Ensured accurate inventory management and documentation
- Managed records of shipments and receipts, ensuring data accuracy
- Operated machinery to assemble products efficiently and safely
- Maintained clean work area, ensuring compliance with safety regulations
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
Sales Associate
Rogers Telecommunication
01.2019 - 01.2021
- Proficient in navigating and utilizing Microsoft Office for administrative tasks
- Assisted customers in selecting products and resolving inquiries to enhance shopping experience.
- Implemented visual merchandising strategies to optimize product visibility and appeal.
- Provided training to new associates on sales techniques and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of current promotions and product features to provide informed recommendations.
- Collaborated with team members to achieve sales targets and improve store performance.
- Handled inventory management, including restocking shelves and organizing product displays.
Education
St. Thomas Aquinas Secondary School
Tottenham, ON06-2016
High School Diploma -
St. Thomas Aquinas Secondary School
Tottenham, ON06-2016
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Ability to work independently and collaboratively in a team setting
- Detail-oriented with strong problem-solving skills
- Experience in handling confidential information with discretion
- Proven track record of providing exceptional customer service
- Product requirements documentation
- Agile methodologies proficiency
- Product performance metrics
- Customer needs assessment
- Sales enablement support
Languages
English
Native or Bilingual
Timeline
Floor Associate/Forklift Operator
Howa Manufacturing
01.2025 - Current
Product Expert
FoundEver Connect
01.2023 - 05.2023
Floor Associate/Forklift Operator
Simcoe Parts Services
02.2021 - 01.2023
Sales Associate
Rogers Telecommunication
01.2019 - 01.2021
St. Thomas Aquinas Secondary School
High School Diploma -
St. Thomas Aquinas Secondary School