MARIA ELENA RODRIGUEZ
Toronto,Canada
Summary
Experienced Administrator with a strong background in both healthcare operations and retail environments. Proven ability to manage administrative tasks, optimize workflows, and deliver exceptional customer service. Skilled in team leadership, problem-solving, and coordinating day-to-day operations. Bilingual in Spanish and English, with proficiency in Microsoft Office and a talent for multitasking in fast-paced settings. Adept at adapting to diverse industries, seeking to leverage my skills in managing both healthcare centers and retail operations to contribute to a dynamic organization.
Overview
16
16
years of professional experience
Work History
Origination Associate Bilingual
Finquest
Toronto, Canada
03.2024 - Current
- Talking to targeted company CEOs on the phone to introduce our client and the corresponding M&A opportunity, collect information and connect the company CEOs with our clients
- Aiding Client Directors (who manage the client relationship and run the overall project) in providing exceptional service to a portfolio of clients of Private Equity and Corporates
- Developing rapport, communicating, and delivering information credibly to C-suite and high-level executives at contacted companies
- Enriching Finquest's database with all proprietary information acquired during conversations with investors and acquisition targets
- Working collaboratively with the Sales Team to enlarge Finquest's network in the region, i.e
- Providing sales leads coming from the curation process
- Providing input and ideas for process improvement and contributing to developing enhanced organizational practices
Sales associate Part-Time / Front Desk Customer Service
Toys R Us Canada
, Canada
07.2023 - 04.2024
- Assess customers' needs and provide assistance and information on product features
- Ensure high levels of customers satisfaction through excellent sales service
- Welcome customers to the store and answer their queries
- Answer and forward incoming phone calls
- Maintain in-stock and presentable condition assigned areas
- Process POS (point of sale) purchases
- Handle returns of merchandise
- Providing input and ideas for process improvement and contributing to developing enhanced organizational practices
Administrative Manager
San Bernardo Municipal Education and Health Corporation
Santiago, Chile
11.2018 - 04.2023
- Responsible for administrative tasks and ensuring the optimal functioning of the Health Center.
- Coordinated appointments and services for patients, including transportation, accommodations, and translation services to enhance their medical experience.
- Assisted in the development and implementation of medical programs, ensuring compliance with healthcare standards, and providing personalized care for visiting patients.
- Acted as a liaison between healthcare providers and patients to ensure clear communication and high-quality care.
- Kept the office safe as part of being a Joint Health and Safety Committee Member.
- Created, tracked, and reconciled purchase orders.
- Submitted invoices to accounts payable for payment processing, as needed.
- Managed invoices through the Nubox system.
- Handled logistics for patient visits, such as arranging accommodations and pre- and post-operative care.
- Scheduled in-person and virtual meetings with healthcare providers and stakeholders.
- Managed conference and meeting room calendars.
- Handled transcription, printing, and photocopying.
- Ensured storage areas and common areas are kept clean and well-maintained.
- Ordered and dispensed office and medical supplies.
- Coordinated office maintenance needs, such as cleaning and sanitary services.
- Arranged gifts for employees (Mother's Day, Father's Day, Birthdays, gift card purchases).
- Managed office inventory and orders (stationery).
- Detected the needs for human and physical resources, office supplies, equipment, and infrastructure.
- Managed monthly office expenses.
- Coordinated the recruitment process of future employees in collaboration with the Health Department.
- Responsible for daily time control and payroll processing for employees.
- Received, registered, and sent medical leaves to the HR department.
- Selected, qualified candidates for interviews.
Sales Associate
Zara
Sydney, Australia
03.2017 - 04.2018
- Recommended alternative merchandise display styles to management, which were implemented and resulted in an improvement in sales
- Helped customers by responding to inquiries and locating products
- Scan products and process customer transactions accurately
- Handle cash and credit card transactions
- Assisted team members when necessary in handling cash registers, organizing inventory room, labelling products, unloading merchandise, and cleaning up
- Maintain a positive environment in the store
- Aided Spanish-speaking customers, increasing repeat and loyal customers by 30%
Administrative Assistant
Toulouse Flower Shop
Santiago, Chile
03.2014 - 12.2015
- Registered purchase and sales invoices within the company
- Coordinated meetings and interviews with suppliers
- Scheduled payments to suppliers for pickup and delivery
- Prepared expense and office supplies reports
- Answered and organized phone calls and emails
- Arranged floral deliveries and delivered orders to customers
- Acted as a sales representative for customers
- Managed email database
Customer Service
Yapo.cl
Santiago, Chile
12.2012 - 12.2015
- Customer Inquiries
- Inbound Calls
- Proficiency In Conflict Resolution
- Troubleshooting Skills
- Addressed Inquiries
- Resolved service and technical problems for customers by asking clear and specific questions
- High Call Volume
- Handled Volatile Customer Situations
- Energetic Work Attitude
- Data Entry
Sales Assistant and Customer Service
Toulouse Flower Shop
Santiago, Chile
03.2009 - 12.2012
- Input invoice and bill-back data
- Offer product, promotion, and pricing information by exploring customer requests
- Report any inventory or service issues to management and the appropriate Account Manager immediately
- Assist an average of 40 customers per day in finding or selecting items and providing recommendations
- Stock, replenish, and organize inventory with accuracy and efficiency
- Provide outstanding customer service
- Assisted team members when necessary in handling cash registers, organizing inventory room, labelling products, unloading merchandise, and cleaning up
- Aided English-speaking customers, increasing repeat and loyal customers
Education
Business Administration -
Technological University Of Chile, INACAP
Santiago, Chile12.2015
Skills
- Problem Solving
- Teamwork
- Hardworking
- Fast Learner
- Motivate Talent
- Customer Service
- Microsoft Office
- Multitasking
- Communication Skills
- Leadership
- Healthcare Management:
Medical Appointment Coordination
Healthcare Documentation Management
Logistics Management for International Patients
- Customer Service
Excellent Customer Service Orientation
Cultural Competence and Sensitivity
Bilingual Communication (Spanish and English)
- Problem-Solving and Adaptability
Strong Problem-Solving Skills
Adaptability to Fast-Paced Environments
Attention to Detail
- Project Management and Networking
Project Management Skills
Strong Negotiation Skills
Networking with Healthcare Providers
- Interpersonal Skills
Communication Skills
Teamwork
- Technical Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Languages
- Spanish (Native)
- English
Extracurricular Activities
- Work & Holiday Australia, February 2017 — April 2018
- Volunteering in Nursing Home at CONAPRAN, Santiago, Chile
- Orphanage Volunteering at Hogar San José, Santiago, Chile, Assisted children in personal care and activities of daily living.
Practicum
Administrative Assistant, Toulouse Flower Shop, Santiago, Chile
March 2014 — December 2015
- Registered purchase and sales invoices within the company.
- Coordinated meetings and interviews with suppliers., Scheduled payments to suppliers for pickup and delivery.
- Prepared expense and office supplies reports., Answered and organized phone calls and emails.
- Arranged floral deliveries and delivered orders to customers.
- Acted as a sales representative for customers.
- Managed email database.
Availability
Monday to Sunday, all day
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Origination Associate Bilingual
Finquest
03.2024 - Current
Sales associate Part-Time / Front Desk Customer Service
Toys R Us Canada
07.2023 - 04.2024
Administrative Manager
San Bernardo Municipal Education and Health Corporation
11.2018 - 04.2023
Sales Associate
Zara
03.2017 - 04.2018
Administrative Assistant
Toulouse Flower Shop
03.2014 - 12.2015
Customer Service
Yapo.cl
12.2012 - 12.2015
Sales Assistant and Customer Service
Toulouse Flower Shop
03.2009 - 12.2012
Business Administration -
Technological University Of Chile, INACAP
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