David Locke
Burlington
Summary
Account Manager with a proven record at Value Added Systems Inc., achieving 100% portfolio growth through strategic planning and customized IT solutions. Expertise in fostering trust and enhancing client relationships, resulting in increased satisfaction and retention. Proficient in implementing effective revenue growth strategies that drive measurable results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Board Member
HSCC476
Burlington
12.2016 - Current
- Oversaw financial planning and governance.
- Planned, developed, and oversaw a million-dollar restoration project, 30-year planning of reserve fund for major projects, and annual budget of $350k+.
Account Manager
Outsource IT Computing Inc.
Burlington
11.2022 - 03.2025
- Managed client portfolios and delivered tailored IT solutions, driving improvements in satisfaction and retention.
- Ensured efficient communication and delivery of services.
- Revitalized client relationships and defended revenue through customized strategies.
Account Manager
Value Added Systems Inc.
Mississauga
11.2014 - 11.2022
- Introduced new revenue streams and increased portfolio value.
- 100% growth in the first 5 years from $900K to $2 million with a primary focus on current client growth and development of IT strategy and future planning for recurring revenue.
- Managed client portfolios and delivered tailored IT solutions, driving improvements in satisfaction and retention.
- Provide Solution Architect and IT Manager level consultations.
Executive Vice President
Burlington Soccer League (BSL)
Burlington
01.2015 - 01.2019
- Enhanced community engagement through governance and events.
IT Technician/Systems Administrator
Value Added Systems Inc.
Mississauga
04.2010 - 11.2014
- Delivered IT support and systems administration, enhancing infrastructure reliability.
Manager, Guest Experience
Swiss Chalet
09.2004 - 01.2010
- Led a team, ensuring operations and superior guest satisfaction.
Education
Diploma - Computer Systems Technology
Cdi College
Hamilton, ON01.2005
Skills
- Office 365
- ConnectWise, Kaseya
- Building trust
- Customer service
- Strategic planning
- Negotiation skills
- Team leadership
- Problem solving
- Technical troubleshooting
- Delivering tailored solutions
- Client relationship management
- Project management
- IT solutions delivery
- Revenue growth strategies
Certification
- Microsoft Office 365 Fundamentals, In Progress
- ITIL Foundation, In Progress
Volunteer Experience
- Executive Vice President, Burlington Soccer League (BSL), Burlington, ON, 01/01/15, 01/01/19, Enhanced community engagement through governance and events.
- Board Member, HSCC476, Burlington, ON, 12/01/16, Present, Oversaw financial planning and governance., Planned, developed, and oversaw a million-dollar restoration project, 30-year planning of reserve fund for major projects, and annual budget of $350k+.
References
References available upon request.
Timeline
Account Manager
Outsource IT Computing Inc.
11.2022 - 03.2025
Board Member
HSCC476
12.2016 - Current
Executive Vice President
Burlington Soccer League (BSL)
01.2015 - 01.2019
Account Manager
Value Added Systems Inc.
11.2014 - 11.2022
IT Technician/Systems Administrator
Value Added Systems Inc.
04.2010 - 11.2014
Manager, Guest Experience
Swiss Chalet
09.2004 - 01.2010
Diploma - Computer Systems Technology
Cdi College
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