Summary
Overview
Work History
Education
Skills
Software
Timeline
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David Lam

Marketing Strategies, Administration, Customer Service
Toronto,ON

Summary

Driven by a strong background in health administration and brand promotion, I excel in teamwork and problem-solving, evidenced by my impactful role at Switch Health, Pearson Airport Toronto. Skilled in health administration and communication, I've significantly enhanced patient and customer experiences, demonstrating a keen ability to improve operations and foster positive environments.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Dispatch Coordinator

Pearson Airport
01.2023 - 07.2024
  • Coordinated daily dispatch operations to ensure immediate solutions and maximize fleet utilization.
  • Promoted a positive work environment within the dispatch team by fostering open communication and recognizing individual achievements.
  • Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the occurring situations.

Health Administration/English Translator

Pearson Airport Toronto
04.2021 - 10.2022
  • Working in Arrival and Departure as well as Viscount Terminals
  • Fast pace setting administering patients health/personal information and linking their passport numbers into database
  • Translating for Vietnamese as well as ESL passengers to establish excellent service and direct them in having a successful arrival or departure
  • Providing customer service while administering PCR and Antigen tests

Team Lead Trainer

Simon Pure
10.2021 - 08.2022
  • Maintained updated records regarding trainee''s progress, attendance, and feedback to enhance the effectiveness of training programs.
  • Improved employee retention rates by creating a supportive environment focused on professional development opportunities.
  • Increased efficiency by actively managing time schedules and resources during both face-to-face and online training sessions.

Health Administration

Switch Health Ontario Health
2 2020 - 04.2021
  • Working at multiple clinics throughout GTA and Brampton to administer Covid tests
  • Help patients who come in to fill out forms and link their health information Pearsons database
  • Working with nurse leads and performed in a fast pace environment providing customer service and patience

Team Leader - Project Management

Blast Marketing
09.2018 - 01.2020
  • Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
  • Resolved conflicts within the team diplomatically, fostering a positive work environment conducive to productivity and innovation.
  • Being on field and gaining customer feedback on satisfactory with activations at hand

Teaching Assistant

Seneca College
09.2017 - 01.2020
  • Focusing on ESL students that need extra help with marketing/accounting
  • Marking and keeping up with progress of students and establishing a connection so that the students are comfortable to speak their mind while studying
  • Able to be punctual and attend meeting with students who need assistance at all hours

Education

Business Administration Marketing -

Seneca College
North York, ON
09.2015 - 04.2018

General Business -

Seneca College
North York, ON
09.2013 - 04.2015

Skills

    Health administration

Teamwork and Collaboration

Problem-Solving

Performance improvement

Product demonstration

Marketing and advertising

Self-Motivated

Strong communication

Software

Microsoft Word

Microsoft Power Point

Microsoft Excel

Excel Spreadsheet

Timeline

Dispatch Coordinator

Pearson Airport
01.2023 - 07.2024

Team Lead Trainer

Simon Pure
10.2021 - 08.2022

Health Administration/English Translator

Pearson Airport Toronto
04.2021 - 10.2022

Team Leader - Project Management

Blast Marketing
09.2018 - 01.2020

Teaching Assistant

Seneca College
09.2017 - 01.2020

Business Administration Marketing -

Seneca College
09.2015 - 04.2018

General Business -

Seneca College
09.2013 - 04.2015

Health Administration

Switch Health Ontario Health
2 2020 - 04.2021

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David LamMarketing Strategies, Administration, Customer Service