Lauren Sawatzky
Surrey,BC
Summary
I am a driven dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Always able to handle stressful situations calmly and affectively no matter the hour.
Overview
11
11
years of professional experience
Work History
Dispatch Coordinator
Graestone Ready Mix Inc
08.2024 - 06.2025
- Coordinated daily dispatch operations to ensure timely delivery of goods.
- Managed communication between drivers, customers, and internal teams for seamless logistics.
- Implemented process improvements that increased efficiency in routing and scheduling shipments.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Provided customers with information on products and services.
Lead Dispatcher
Active Safety Management
08.2021 - 05.2024
- Streamlined communication processes by implementing centralized dispatch system for enhanced efficiency and response times.
- Improved customer satisfaction by providing timely and accurate information to felid staff and clients.
- Coordinated with multiple departments for smooth operations, ensuring all dispatches were handled promptly and effectively.
- Scheduling of field staff to various job sites. Manage field staff for target of 100% 24HR work order notice fill rate.
- Finding coverage for field staff when needed; sick, vacation, leave etc.
- Work order management
o Info accuracy - both field staff/customer
o Manage order extension to completion.
o End of work order notification to ASM team for billing purposes.
Dispatcher
Pacific Coast Distribution Ltd
02.2019 - 01.2021
- Oversee and optimize all dispatch operations of City Drivers
- Scope of responsibilities includes: Timesheet management, dispatch of 7 drivers and communication between customers and drivers
- Coordinate and manage same day pickup and deliveries via phone and email
- Completed all computer system orders of pickups and deliveries using Truckmate systems
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Successfully avoided time delivery delays by carefully planning best routes
- Generated bills of lading and delivery receipts, while maintaining records of all transactions and deliveries.
Service coordinator
M & T Air Conditioning
07.2017 - 01.2019
- Oversee and optimize all administrative operations
- Scope of responsibilities includes: Timesheet management, dispatch 10 field technicians and communication between customers and technicians
- Coordinate and manage up to 45 service calls via phone and email daily
- Initiate customer invoices and regulate billing for accounts payable
- Draft and finalize quotes, contracts and maintenance agreements
- Organize and submit purchase orders for equipment and tools for designated technicians.
- Streamlined service coordination processes for improved team productivity and response times
Administrative assistant
Julian Tile
06.2016 - 07.2017
- Oversee and optimize all administrative operations
- Scope of responsibilities includes: Answer multi-line phone system, Organized invoices and filing systems
- Manage, organize and replenish office supplies
- Communicate with customers by answering multi-line phone system
- Prepare invoices and match customer payment for accounts receivable
- Organize and create filing system for customer and suppliers invoices.
Dispatcher
Telecon Inc
07.2014 - 06.2016
- Handle and optimize all administrative operations
- Scope of responsibilities includes: Dispatching and scheduling over 130 technicians
- Communicate directly with TELUS to coordinate operations and acquire more business to increase revenue for company
- Schedule and dispatch technicians according to skill level
- Communicate with TELUS to procure more jobs each day for increased revenue for company
- Manage daily reports and spreadsheets for management.
Education
Hair Certificate -
Hair Art Academy
11.2012
High School Diploma -
Langley Secondary School
06.2009
Skills
- Timesheet and payroll prep
- Emergency Response 24/7
- Staff Training
- Excellent communication skills
- Drafting contracts and Service agreements
- High level interpersonal skills
- Office Administration and Customer service
- Positive Teamwork and Collaboration
- Microsoft office, simply accounting, Field one
- Demonstrates strong problem solving skills
- Dispatching
- Customer Service
- Data entry
- Service coordination
Accomplishments
Nominated for multiple Core Value Award, for meeting, demonstrating and exceeding Active Safety Management’s core values of being professional, walking the talk, investing in people, going above and beyond, positive player.
Languages
English
Native or Bilingual
Timeline
Dispatch Coordinator
Graestone Ready Mix Inc
08.2024 - 06.2025
Lead Dispatcher
Active Safety Management
08.2021 - 05.2024
Dispatcher
Pacific Coast Distribution Ltd
02.2019 - 01.2021
Service coordinator
M & T Air Conditioning
07.2017 - 01.2019
Administrative assistant
Julian Tile
06.2016 - 07.2017
Dispatcher
Telecon Inc
07.2014 - 06.2016
Hair Certificate -
Hair Art Academy
High School Diploma -
Langley Secondary School