David Ironstand
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Languages Manager / Advisor / Liaison - CEO's Office
Native Women's Association of Canada
01.2022 - Current
- Liaison between government, non governmental bodies and stakeholders for the organization readiness of delivery
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Uniquely analyzed and mitigation among various stakeholders
- Facilitated grassroots and regional stakeholder engagements and organic growth
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Participated in networking events to expand professional connections and attract new clientele.
- Produced detailed reports outlining key issues and proposed solutions.
- Conducted research on community needs, informing program development and decision making processes.
Customer Service Representative
Instacart
12.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Commissioned Security Officer
Brandon City Police Service - Cell Guard
05.2021 - 10.2021
- Enhanced security measures by conducting regular patrols and monitoring CCTV systems.
- Reduced incidents of theft by implementing stringent access control protocols for building entry.
- Collaborated with law enforcement agencies to resolve criminal activities on the premises effectively.
- Ensured the safety of employees and visitors by enforcing compliance with company security policies and procedures.
- Maintained detailed records of daily activities, incidents, and relevant information for management review.
- Managed access control systems efficiently, granting appropriate levels of clearance to authorized personnel only.
- Responded quickly to alarms or disturbances, taking appropriate actions to ensure the safety of all individuals involved.
- Performed detailed inspections of facilities regularly, identifying potential risks or vulnerabilities within the property.
- Provided support during evacuations or lockdowns, guiding staff and visitors towards designated safe zones calmly and efficiently.
- Maintained high levels of vigilance while on patrol, identifying suspicious behavior promptly and taking appropriate action to address potential threats.
- Delivered comprehensive incident reports to management, providing detailed accounts of security events and actions taken in response.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Service Canada - Citizens Service Officer
Employment and Social Development Canada
09.2018 - 01.2019
- Offer first contact services to clients and citizens of Canada
- Analyze data, Training, Detailed service delivery aspects.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Conducted regular training sessions for staff development and skills enhancement.
- Implemented new service strategies that resulted in reduced response times for customers.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Streamlined service processes for increased efficiency and improved customer experience.
Social Development Advisor-Intern Project Manager
Dakota Ojibwa Tribal Council
10.2014 - 07.2017
- Management and capacity development
- Researching, garnering source funding for pilot programs, partnerships; Identifying partnerships
- Annual reporting, senior management, stakeholders
- Community based research
- Adapting to changing environments.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs.
- Streamlined communication processes, ensuring clients received regular updates on their investments and financial plan progress.
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Participated in networking events to expand professional connections and attract new clientele.
- Evaluated potential investment opportunities, utilizing both qualitative and quantitative methods to assess viability.
- Built and maintained relationships with clients to provide ongoing support.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.
Aboriginal Liaison Officer: Manager - Stakeholder
City Of Brandon B.U.A.P.C.
09.2013 - 06.2014
- Administering, Facilitating and Liaising the directives of the office, long term partnerships with business, engaging indigenous Organizations, proposals writing, sustainable action plans, annual reporting, project management, implementation
- Garnering sourcing funding for projects, such as conferences.
- Established effective communication channels by collaborating with various departments and stakeholders.
- Enhanced interdepartmental cooperation through regular meetings, information sharing, and joint projects.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Youth Supervisor
Child And Family Services Manitoba
11.2012 - 07.2013
- Enhanced youth engagement by incorporating creative activities and group discussions into daily routines.
- Supported management in program development for improved youth experiences and personal growth.
- Implemented structured schedules to maintain order and promote a positive environment for participants.
- Established rapport with youths, fostering trusting relationships and open communication.
- Ensured safety of all participants through strict adherence to established guidelines and protocols.
- Led team-building exercises, enabling youths to develop strong interpersonal skills and camaraderie among peers.
- Mediated conflicts between youths, teaching valuable conflict resolution skills as well as promoting a harmonious atmosphere within the program.
- Contributed to the overall success of the organization by maintaining a high level of professionalism and dedication to the well-being of all youths under supervision.
Housekeeper
Brandon Regional Health Centre
05.2011 - 07.2013
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
Team Leader Administration Lead: Stakeholder
Statistics Canada: Department of Indigenous Services Canada
05.2006 - 09.2006
- Carried out Census on behalf of Statistics Canada, recruitment for census positions, Human resources, financial, travel, payroll, benefits, office administration, reporting; budget, financials, costs, projections.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Development and Stakeholder Manager
Manitoba First Nations Schoolnet Keewatin Tribal Council
11.2003 - 03.2004
- Administered all levels of the School net package to the community of Valley River F/N
- Successfully transferred school Internet from Dial-up to Satellite Internet, website maintenance, training and development in Information Technology training, Social Media platform development and activities, website development.
Education
Bachelor of Arts - Political Science
Brandon University
Brandon, MBMaster of Arts - Rural Development
Brandon University
Brandon, MBSkills
- Strategic Planning
- Operations Management
- Project Management
- Team Leadership
- Brand Management
- Complex Problem-Solving
- Lead Generation
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Data Analysis
- Emotional Intelligence
- Computer Skills
- Teamwork and Collaboration
Accomplishments
Canadian Armed Forces Recruit
Completed Basic Training in Shilo, Manitoba 1991
Awards And Volunteerism
- Native Women's Association of Canada, Yearly Award 2023
- Brandon University, Bachelor of Arts (3yr) Political Science, 2010
- Safe Harbour, Respect for all Certificate, 2013
- Business Seminar, Certificate, 2012
- Manitoba Government, Manitoba First Nations Schoolnet Information Technology Seminar
- Department of National Defense, Qualification level Grad (Basic)
- Canada Government
Community Volunteerism
- Social Development Advisor Technical Group, Southern Chair, 2018
- Youth Empowerment conferences, Sourced funding, Organization, Delivery
- Brandon University Students Union, Indigenous Student rep, 2010
- Rotary International – Brandon Sunset Rotary, Member, 2016/2017
- West-man Communications Group, Show Development: Indigenous News, Boosho Brandon!
- I.A.N.E. Westman Inter-Provincial Association on Native Employment, Member
- Christian Heritage School, Basketball Coach – 2011
- Aboriginal Day, MC, group committee, building and set, 2018
- Samaritan House Ministries, Volunteering development (owner)
Professional Attributes
- Expert knowledge with Microsoft Office Programs such as MS Word, PowerPoint, Excel and Outlook
- Outstanding communication (written and verbal) and interpersonal skills are exceptional
- Organizational, project management and time management skills
- Demonstrated flexibility and the ability to work in a fast paced, challenging environment
- Demonstrated ability to function independently with minimal direction
- Discrete and accustomed to being exposed to highly confidential and sensitive information
- Sound understanding of the federal government's legislative and policy-making processes
- Positive leaders with life experience
- Can take direction and learn to adapt to work setting
Languages
English
Full Professional
Timeline
Languages Manager / Advisor / Liaison - CEO's Office
Native Women's Association of Canada
01.2022 - Current
Commissioned Security Officer
Brandon City Police Service - Cell Guard
05.2021 - 10.2021
Customer Service Representative
Instacart
12.2019 - Current
Service Canada - Citizens Service Officer
Employment and Social Development Canada
09.2018 - 01.2019
Social Development Advisor-Intern Project Manager
Dakota Ojibwa Tribal Council
10.2014 - 07.2017
Aboriginal Liaison Officer: Manager - Stakeholder
City Of Brandon B.U.A.P.C.
09.2013 - 06.2014
Youth Supervisor
Child And Family Services Manitoba
11.2012 - 07.2013
Housekeeper
Brandon Regional Health Centre
05.2011 - 07.2013
Team Leader Administration Lead: Stakeholder
Statistics Canada: Department of Indigenous Services Canada
05.2006 - 09.2006
Development and Stakeholder Manager
Manitoba First Nations Schoolnet Keewatin Tribal Council
11.2003 - 03.2004
Bachelor of Arts - Political Science
Brandon University
Master of Arts - Rural Development
Brandon University
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