Summary
Overview
Work History
Education
Skills
Timeline
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David Gutierrez

Diamond Bar

Summary

Dynamic Installation/Field Technician II at NCR with a proven track record of successful on-site hardware and software installations. Renowned for exceptional communication and troubleshooting skills, I consistently deliver attentive service while ensuring projects meet timelines and budgets. Hard-working and reliable, I thrive in fast-paced environments, always prioritizing customer satisfaction.

Overview

8
8
years of professional experience

Work History

Installation/Field Technician II

NCR
Los Angeles
01.2021 - 02.2025
  • Performed on-site installations of various computer hardware and software components for clients.
  • Coordinated with project managers to ensure installations were completed within timelines and budget.
  • Maintained clean tools, test equipment and work motor vehicles.
  • Conducted detailed site surveys to determine optimal placement of equipment and necessary materials.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Server

Encore Teppan
Diamond Bar
11.2018 - 01.2021
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Server

Pizza, Beer & Wings
Pomona
08.2017 - 11.2018
  • Present menus to patrons and answer questions regarding the menu
  • Multi-tasked by seating guests as they arrived while continuously assisting already seated clientele
  • Explain how various menu items were prepared, describing ingredients and cooking methods
  • Bus tables,change kegs, and make sure overall restaurant was being properly maintained

Crew Member

McDonald's
Diamond Bar
01.2017 - 11.2017
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Mastered Point of Sale (POS) operating system for automated order taking
  • Up-sold additional menu items,beverages and desserts to increase restaurant profits
  • Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures

Education

Some College (No Degree) - Fire Science

Mt. San Antonio College
Walnut, CA

Skills

  • Hard-working and reliable, able to work for extended periods of time
  • Point of sale (POS) system operator
  • Trainer and mentor
  • Superb communication and people skills
  • Provider of attentive service
  • Dependable Professional- on time for all shifts

Timeline

Installation/Field Technician II

NCR
01.2021 - 02.2025

Server

Encore Teppan
11.2018 - 01.2021

Server

Pizza, Beer & Wings
08.2017 - 11.2018

Crew Member

McDonald's
01.2017 - 11.2017

Some College (No Degree) - Fire Science

Mt. San Antonio College

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David Gutierrez