Gerard McCafferty
Calgary,AB
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality and Reliability Technician Grade 2
Creganna Medical
09.2022 - 02.2024
- Deliver on all KPIs that help the business achieve its goal
- Performing batch review and release of product
- Working with manufacturing lines to ensure timely release of product to the customer
- Implement corrective action on issues as they arise
- Disposition non-conformances', conduct & determine root cause analysis including corrective actions
- Conduct area practice v's procedure/Good Documentation Practice audits and follow up on findings to ensure satisfactory closure
- Follow up on Corrective Actions for in-process and customer complaint issues
- In-process sampling and testing and subsequent report writing
- Support all QA related documentation activities
- Raise Change plans, write procedures
- Review of sterilization documentation and the release of sterilized product for shipping
- Other tasks as directed by the functional area Quality Engineer in line with company goals and objectives
- Provide support for internal, customer and external audits to ISO and FDA requirements
- Train operators on work instruction and procedural updates
- Collaborated with engineering staff on projects related to process improvements and solving reliability issues
- Inspected equipment to determine repair needs; dismantled defective machines and equipment to gain access to problem area
- Working alongside senior management and attending daily meetings
- Helping senior staff members in an office admin setting.
- Reduced downtime for production machinery through proactive preventative maintenance measures.
- Provided technical support to operations staff, ensuring smooth production runs and minimal delays.
Customer Service and Administration
Eventus Marquees
01.2020 - 09.2022
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Developed thorough knowledge of company products and services, enabling accurate and informed responses to customer inquiries.
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
- Answering phone calls, emails, or messages from customers to address their questions, concerns, or requests for information about products or services.
- Coordinating appointments, meetings, and travel arrangements for executives or team members and maintaining organized schedules
- Organizing files, documents, and paperwork in physical or electronic formats to ensure easy retrieval and accessibility.
- Assisting managers, executives, or team members with administrative tasks
- Worked closely with other departments to develop and implement new strategies designed to improve overall customer satisfaction rates.
- Addressing customer complaints or issues with empathy, patience, and professionalism, and working to resolve them to the customer's satisfaction.
Production Operator
Medtronic Mervue
08.2018 - 01.2020
- Working on production machines
- Adhering to Quality Procedures and standards
- Producing lifesaving ventilators in a high paced team environment
- Training other and or new employees
- Ensured that all products met established quality standards before packaging them for shipment
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner
- Maintained cleanliness of work area by disposing of waste materials properly according to company policies
- Working alongside Quality Technicians to ensure product quality was satisfactory.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Enhanced product quality by implementing rigorous quality control measures and identifying areas for improvement.
Education
Level 6 SPA Certificate in Quality and Lean Management -
The University of the Shannon
05.2023
Leaving cert -
St Jarlath's College
06.2017
Junior cert -
St. Conleth's National School
06.2012
Skills
- Ability to achieve set goals and targets
- Excellent ability to learn new skills and absorb information from my peers and coworkers
- Capable of working by myself or in a team
- Good attendance record in school
- Excellent communication skills with my peers and coworkers
- Good Microsoft word skills
- Disciplined and can-do professional attitude towards work
- Good with factory machines and teamwork within factory jobs
- High interest with medical devices
- High interest in modern technology
- Good with Paper in an office setting
- Experience in training people
- Clear and articulate communication, both verbal and written
- Remain calm and composed, even in challenging or stressful situations
- Experience in Office Admin support
- Good at decision making
- Ability to engage in manual labor, including lifting, carrying, and moving heavy materials
- Experience in Microsoft Excel and office, PowerPoint, and Microsoft Outlook
- Computer Skills
- Endurance to perform physically demanding tasks for extended periods
- Problem-Solving
- Time Management Abilities
- Proper use of personal protective equipment (PPE) such as hard hats, gloves, and safety glasses
- Continuous Improvement
- Teamwork and Collaboration
- Relationship Building
- Good with hand tools in a construction setting
- Collaboration with other team members and the ability to take direction from supervisors
- Exceptional customer service
- Great organizational skills
- Thrives alone as well as in a team
- Understanding off house and marquee builds
- Information Security
- Office Administration
Certification
- Full Clean driver's license
- WHMIS certificate
Personal Information
Date of Birth: 08/08/99
References
Available on Request
Hobbies and Interests
I am a big supporter in sports, playing soccer for Tuam Celtic and football for Kilconly GAA are the two main sports I am heavily interested in. I also have a big interest in other international sports like American football, basketball, and ice hockey. I was a member of the Kilconly Foroige youth club and took part in several charity events, such a bag packing in supermarkets throughout my local town., I have a huge interest in all aspects of technology, from gaming computers to mobile phones.
Languages
English
Native or Bilingual
Timeline
Quality and Reliability Technician Grade 2
Creganna Medical
09.2022 - 02.2024
Customer Service and Administration
Eventus Marquees
01.2020 - 09.2022
Production Operator
Medtronic Mervue
08.2018 - 01.2020
Level 6 SPA Certificate in Quality and Lean Management -
The University of the Shannon
Leaving cert -
St Jarlath's College
Junior cert -
St. Conleth's National School
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