David Gonzales
Berkeley
Overview
4
4
years of professional experience
1
1
Certification
Work History
Water Conservation Intern
Santa Clara Valley Water District
San Jose
08.2022 - 12.2024
- Facilitated customer experience for the Landscape Rebate Program by resolving application issues and maintaining clear, professional communication with customers, answering over 250 calls, and 1,000 emails to address inquiries and provide program support.
- Conducted site assessments and rendered commercial, single-family, and multi-family residential properties using GIS, collaborating with customers, inspectors, managers, and program leaders to verify site boundaries, and ensure accuracy.
- Managed and updated customer application records using Excel, including correcting site ID and customer ID information, tracking application statuses, and parsing data to identify and resolve discrepancies on the Droplet platform.
- Developed and demonstrated expertise in Landscape Rebate Program guidelines, including customer eligibility, qualifying plant lists, irrigation systems, weather-based controllers, and approved landscaping materials.
- Hosted and moderated virtual informational sessions on water conservation and landscape conversion, educating participants on program benefits and requirements via Zoom.
- Supported project invoicing by conducting quality assurance reviews of project documentation to ensure accuracy before submission to the invoicing team, ensuring timely and accurate customer reimbursements.
Mentor
California Actuarial League
Berkeley
08.2022 - 08.2023
- One-on-one guidance with a student mentee, improving professionalism and actuarial knowledge with resume building, mock interviews, R, SQL, Excel, Python, data and insurance workshops, and networking with actuarial companies.
- Conducted resume-building workshops, mock interviews, and networking strategies to prepare the mentee for success in the actuarial field.
- Delivered hands-on training in technical skills, including R, SQL, Excel, and Python, as well as data analysis, and insurance industry fundamentals.
- Facilitated connections with actuarial companies and professionals, helping the mentee build a strong professional network, and gain industry insights.
Actuarial Data Analytics Assistant
California Actuarial League
Berkeley
05.2022 - 08.2023
- Teaching 20+ students complex actuarial and data analysis concepts and techniques, such as general insurance, Excel, R, SQL, statistical models, logistic regression, data cleaning, and data ethics. and data ethics.
- Competed in an Actuarial Data Analytics case competition with over 50 university teams, where I cleaned, sorted, and aggregated more than 10,000 data points, developed statistical models to derive insights, and authored a detailed report summarizing findings and conclusions.
Community Organizer and Social Media Manager
Happy City Coalition
Downey
03.2021 - 08.2021
- Collaborated with Downey City Council candidate Alex Contreras to spearhead grassroots initiatives opposing freeway expansions, organizing protests, community outreach, and virtual campaigns to raise awareness, and mobilize support.
- Facilitated virtual and in-person meetings between community members and city council representatives to advocate against the demolition of homes, schools, and local infrastructure, fostering constructive dialogue and engagement.
- Managed all social media platforms for the Happy City Coalition, creating and curating content to enhance the organization’s online presence, amplify its mission, and engage a broader audience in advocacy efforts.
Education
Bachelor of Science, Bachelor of Arts - Environmental Economics, Political Economy
University of California, Berkeley
Berkeley05.2025
Skills
- R
- Data analysis
- Excel
- SQL
- GIS
- Adobe
- Jupyter
- APEX
- Spanish
- Mandarin Chinese
Certification
- Beginner and Advanced GIS Systems
- Certified Nursing Assistant
- BLS
- CPR
Leadership And Development
California Actuarial League, Berkeley, CA, Mentor, 08/22, 08/23, One-on-one guidance with a student mentee, improving professionalism and actuarial knowledge with resume building, mock interviews, R, SQL, Excel, Python, data and insurance workshops, and networking with actuarial companies.
Western Service Workers Association, Oakland, CA, Volunteer, 10/22, 05/23, Communicating with Oakland residents to organize meetings and community events advocating for human rights, namely fighting for the universal rights of shelter and food, and stopping water shutdowns.
Timeline
Water Conservation Intern
Santa Clara Valley Water District
08.2022 - 12.2024
Mentor
California Actuarial League
08.2022 - 08.2023
Actuarial Data Analytics Assistant
California Actuarial League
05.2022 - 08.2023
Community Organizer and Social Media Manager
Happy City Coalition
03.2021 - 08.2021
Bachelor of Science, Bachelor of Arts - Environmental Economics, Political Economy
University of California, Berkeley
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