Maxwell De Leon
Sacramento
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly across a variety of industries. Team player, team builder.
Overview
8
8
years of professional experience
Work History
Water Conservation Representative
Sacramento Suburban Water District
08.2024 - Current
- Collaborate with a team of conservation specialists to handle customer inquiries and respond to reports of water waste throughout the district, both commercial and residential.
- Participate in community events promoting water efficiency, both in and out of the home or business, answering community questions and providing demonstrations of water-efficient products.
- Maintain and utilize a database of information related to customer water usage to provide accurate reporting to both customers and other agencies.
Server Trainer
Mikuni Japanese Restaurant And Sushi Bar
04.2021 - 04.2024
- Worked up through the ranks of busser, host, runner, sushi-bar assistant, server, and server trainer.
- Trained new servers on menu knowledge, service techniques, customer engagement, and improving efficiency as a team member.
- Trusted with serving our VIP clients, ensuring accurate service, and a lasting experience for the guests.
Lead Server
Park Place Restaurant & Bar
08.2019 - 04.2021
- Collaborated with the head chef to curate a nightly 'Specials' list, highlighting flavors that are complementary to the area.
- Led a four-person front-of-house crew as MOD while maintaining a table section and a small bar.
- Helped ownership close, prepare, and eventually reopen during Covid, navigating the changes in regulation, and ensuring safety for both customers and staff.
Sales Associate / Truck Lead
Big 5 Sporting Goods
08.2017 - 08.2019
- Assisted customers with product identification and selection, collaborating with associates in various departments to provide accurate customer service.
- Scheduled and led a morning crew to unload weekly truck shipments, communicating with both my team and the delivery team to ensure a safe and efficient unloading process for all.
- Assisted in training new associates on sales techniques, product knowledge, and company policy, ensuring a positive and comfortable learning experience.
Education
Bachelor of Science - Business Management
California State University, Sacramento
Sacramento, CA05-2024
Associate of Science - Business Management
Folsom Lake College
Folsom, CA05-2022
Skills
- Customer relations
- Data entry proficiency
- Technical troubleshooting
- Excellent communication
- Teamwork and collaboration
- Usability and efficiency improvements
Timeline
Water Conservation Representative
Sacramento Suburban Water District
08.2024 - Current
Server Trainer
Mikuni Japanese Restaurant And Sushi Bar
04.2021 - 04.2024
Lead Server
Park Place Restaurant & Bar
08.2019 - 04.2021
Sales Associate / Truck Lead
Big 5 Sporting Goods
08.2017 - 08.2019
Bachelor of Science - Business Management
California State University, Sacramento
Associate of Science - Business Management
Folsom Lake College