Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melani Ramirez

Concord,CA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Membership Concierge

Life Time Fitness Inc.
09.2023 - Current
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

Certified Nursing Assistant

La Casa Via Transitional Care Center
09.2022 - 12.2023
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Oversaw and maintained upatients' rooms, group living areas, and nurse stations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.
  • Preserve patient dignity and minimize discomfort while carrying out duties from bedpan changes to emptying drainage bags and bathing.

Wellness Concierge

TruFusion
08.2022 - 05.2023
  • Developed and maintained positive relationships with community members, businesses and instructors to build trust and rapport.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Coordinated marketing efforts to promote fitness and wellness programs.
  • Met or exceeded monthly revenue and training goals.

Educator and Operations Lead

Lululemon Athletica
08.2020 - 03.2022
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Motivated and trained employees to maximize team productivity.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Child Care Assistant

Bay Club Walnut Creek
04.2019 - 08.2020
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Education

Certificate of Achievement in Nursing Assistance -

East Bay CNA School
Walnut Creek, CA
07.2022

Associate of Science - Biology

Diablo Valley College
Pleasant Hill, CA
06.2022

High School Diploma -

Concord High School
Concord, CA
06.2020

Skills

  • Patient Relationship-Building
  • Great Communicator
  • Exceptional Customer Service
  • Bilingual English/Spanish

Certification

  • CNA - Certified Nursung Assistant
  • BLS - Basic Life Support

Languages

Spanish
Native or Bilingual

Timeline

Membership Concierge

Life Time Fitness Inc.
09.2023 - Current

Certified Nursing Assistant

La Casa Via Transitional Care Center
09.2022 - 12.2023

Wellness Concierge

TruFusion
08.2022 - 05.2023

Educator and Operations Lead

Lululemon Athletica
08.2020 - 03.2022

Child Care Assistant

Bay Club Walnut Creek
04.2019 - 08.2020

Certificate of Achievement in Nursing Assistance -

East Bay CNA School

Associate of Science - Biology

Diablo Valley College

High School Diploma -

Concord High School

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Melani Ramirez