LILIA MOSQUEDA

Assisting residents with dressing,feeding,hygiene as well as showers and medication.also as CSR contacting doctors offices for orders results and med refills,communicate with pharmacies to confirm meds or make changes for residents after verifying with dr.

• Assisted management with complaints and any residents’ needs
• Assisted with daily hygiene, grooming and feeding
• Greeted, assisted and directed visitors and vendors; answered incoming calls and transferred to appropriate staff

• Assisted physicians with all translating needs
• Answering 10 key phone
• Directed calls from various physician’s offices and medical centers, laboratories
• Scheduled appointments for patients
• Operated in expeditious paced office

• Ensured the highest level of customer service was provided by all employees
• Assisted in the training of new employees; enforced company polices
• Handled the cash register and all payment transactions
• Monitored food preparation; maintained inventory and stock

• Assisted students with homework; provided tutoring when needed
• Met with parents regarding students’ performance; assisted with questions and concerns
• Introduced healthy eating planned; organized and conducted cooking class
• Assisted and supervised children through all activities; observe and take notes
• Fostered problem solving skills, provided guidance and instruction

• Evaluated job performance, provided performance reviews, disciplined and/or corrective action
• Ensured proper documentation and record-keeping; data entry, filling and appointment scheduling
• Recruitment of new customers; adhered to the agreed plan to bring in more clientele.
• Communicated any safety concerns to management
• Assisted with child care and parents’ concerns