David Darkwah
Summary
Motivated and ambitious individual with a unique combination of leadership qualities and a strong thirst for knowledge and personal growth within a management environment. Deep understanding of strategic planning and operational procedures, complemented by exceptional communication and organizational skills. Seeking to apply and further develop these valuable skills in a security guard role, ensuring the safety and well-being of others.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Charigold Hotel
12.2021 - 06.2024
- Supervised and coordinated work of multiple hotel departments, including guest services, housekeeping and food preparation
- Trained and supervised staff to ensure consistent high level of customer service
- Conducted regular inspections of rooms, public areas, and back-of-house facilities for cleanliness and maintenance
- Reviewed daily reports on occupancy, revenue, expenses, and guest feedback to drive improvements
- Accomplished multiple tasks within established timeframes.
Customer Service Representative
Ghana Revenue Authority
09.2020 - 11.2021
- Interacting with clients and giving assistance to clients in filling out tax forms and making payment
- Record taxpayer returns
- Answered customer inquiries via phone, email, and chat
- Prepare a monthly report
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sortation Associate
SBL Company LTD
03.2013 - 07.2016
- Achieved a100% accuracy rate in sorting packages, contributing to overall customer satisfaction
- Collaborated closely with other departments during peak season rush periods to ensure on-time deliveries for customers
- Reduced damages by carefully handling fragile items and reporting any issues to supervisors
Education
Masters - Project Management
Northeastern University
Toronto, ON12-2025
Degree - Economics
University For Development Studies
Ghana05-2020
Skills
- Physical fitness
- Communication skills
- Emergency First Aid with CPR/AED Level C
- Use of Force - Handcuffing and Baton
- Critical thinking
- Computer literacy
- Report Writing skills
LANGUAGES
English
Full Professional
Certification
- Security license
- GC Tactical (Use of Force-Handcuffing & Baton) Certificate.
- Emergency First Aid with CPR/AED Certificate
- WHMIS Certificate
Timeline
Manager
Charigold Hotel
12.2021 - 06.2024
Customer Service Representative
Ghana Revenue Authority
09.2020 - 11.2021
Sortation Associate
SBL Company LTD
03.2013 - 07.2016
Masters - Project Management
Northeastern University
Degree - Economics
University For Development Studies
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