Christopher Torres
San Diego
Summary
Dynamic manager with a proven track record at Sonic Drive-In, enhancing customer satisfaction and team performance through effective conflict resolution and cross-training.
Served 5 years as a Damage Controlman in the United States Navy, skilled in inventory management and emergency response, I excel in leadership and communication, fostering a productive environment while ensuring operational excellence. Leading teams into real life casualties and drills. Taught 130 new sailors in the fleet in basic shipboard firefighting knowledge with hands on training. Over 5 years of experience with tools, doing maintenance on vital equipment onboard Naval ships. Assisting with integrated drills with civilian firefighters in Major Casualty settings.
Overview
7
7
years of professional experience
Work History
Manager
Sonic Drive in
05.2018 - 05.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Damage Controlman
US Navy
06.2020 - Current
- Streamlined emergency response procedures with clearly defined roles and responsibilities for each team member.
- Safeguarded essential systems during flooding situations, executing prompt isolation measures to minimize collateral damage.
- Increased crew proficiency in damage control measures by providing hands-on training sessions and workshops.
- Collaborated with other departments to develop cohesive strategies for addressing various types of shipboard emergencies.
- Performed critical maintenance tasks on life-saving equipment such as breathing devices, fire pumps, hoses, nozzles ensuring peak performance during emergencies.
- Ensured structural integrity of the vessel, repairing leaks, ruptures, and other damages in a timely manner.
- Improved emergency response times through the development and execution of comprehensive drills simulating various shipboard emergencies.
- Enhanced emergency preparedness, participating in joint exercises with other military branches simulating real-world scenarios.
- Enhanced vessel safety by conducting regular inspections and maintenance of damage control equipment.
- Reduced fire hazards onboard by implementing effective training programs for firefighting techniques and procedures.
- Aided in the development of ship-specific damage control plans, providing invaluable insight based on hands-on experience and expertise.
- Assisted in maintaining watertight integrity of the ship by inspecting and servicing hatches, doors, scuttles, and other fittings regularly.
- Coordinated with other military units and agencies to support operations and align with mission.
- Completed inspections and any basic repair need to uphold strict performance standards.
Education
High School Diploma - None
La Feria Highschool
La Feria, TX07.2017
Skills
- Electrical safety
- Lockout and tagout procedures
- Personal protective equipment
- Confined space entry
- Structural repair techniques
- Hazardous materials handling
- Damage assessment
- Machinery maintenance
- Shipboard systems
- Pump operations
- Respiratory protection
- Advanced firefighting
- Ship stability fundamentals
- Portable damage control equipment
- Fire suppression systems
- Water tight integrity
- Teamwork and collaboration
- Time management
- Attention to detail
- Leadership skills
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Situational awareness
- Relationship building
- Team coordination
- Physical fitness
- Task prioritization
- Self motivation
- Conflict resolution
- Professionalism
- Time management abilities
- Physical stamina
- Adaptability
- Written communication
- System maintenance
- Equipment maintenance
- Order execution
- Emergency response
- Professional demeanor
- Stress management
Accomplishments
- Achieved Positive feedback through effectively helping with Shipboard Watertight integrity.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Damage Controlman
US Navy
06.2020 - Current
Manager
Sonic Drive in
05.2018 - 05.2020
High School Diploma - None
La Feria Highschool
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