David Cruz
Victorville
Summary
Dynamic professional with a proven track record in diverse roles, from Caretaker at In-Home Supportive Services to Material Handler at DHL, showcasing adaptability and teamwork. Excelled in customer service and time management, maintaining a 100% safety record. Skilled in Microsoft Excel and effective communication, I bring a results-driven approach to meet and exceed employer expectations.
Overview
12
12
years of professional experience
Work History
Caretaker
In-Home Supportive Services
Victorville
05.2023 - Current
- Providing personalized care to clients
- Ensuring a safe and comfortable environment
- Administering medication as prescribed
- Collaborating with healthcare professionals for optimal care
- Managed daily care with attention to client-specific needs, ensuring comfort and safety
Material Handler
DHL
San Bernardino
12.2021 - 08.2022
- Maintained 100% safety record
- Implemented collaborative team strategies
- Ensured accurate inventory records, achieving a record-low error rate
Call Center Representative
T-Mobile
Victorville
06.2020 - 12.2021
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Sorter Operations
Amazon
San Bernardino
09.2019 - 06.2020
- Managed sorting operations at Amazon, ensuring optimal efficiency
- Eager to apply analytical skills and collaborate to achieve team goals effectively
- Worked on safety committee to deliver expertise is safety criteria, technical directives and operational methods
Sandwich Artist
Subway
Victorville
12.2017 - 09.2019
- Managed cash register effectively
- Efficiently crafted quality sandwiches, boosting customer satisfaction & repeat business
- Maintained high standards of food safety and cleanliness, ensuring compliance with health regulations
Cashier
Toys R Us
Victorville
04.2013 - 12.2017
- Managed cash register operations with precision
- Handled high-volume sales during peak hours
- Resolved customer complaints efficiently
Education
Some College (No Degree) -
Victor Valley College
Victorville, CASkills
- Marketing
- Time management
- Teamwork
- Outside sales
- Computer skills
- Account management
- Customer Service
- Adaptability
- Organizational skills
- Microsoft Excel
- Negotiation
- Project management
- Food Safety
- Critical Thinking
- Microsoft Office
- Organization
- Multitasking
- Call routing
- Logging call information
- Call center customer service
Languages
English
Native/ Bilingual
Timeline
Caretaker
In-Home Supportive Services
05.2023 - Current
Material Handler
DHL
12.2021 - 08.2022
Call Center Representative
T-Mobile
06.2020 - 12.2021
Sorter Operations
Amazon
09.2019 - 06.2020
Sandwich Artist
Subway
12.2017 - 09.2019
Cashier
Toys R Us
04.2013 - 12.2017
Some College (No Degree) -
Victor Valley College
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