Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARIA SEPULVEDA

Indio,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience
5
5
Certifications
1
1
Language

Work History

Caretaker

Caleo Bay Assisted Living & Memory Care
La Quinta, California
02.2025 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Continuously monitored 10-15 residents'' well-being and promptly addressed any concerns to maintain a safe and nurturing living environment.

Assistant Seasonal Manager (During Holidays)

Lids
Palm Desert, California
09.2022 - Current
  • Assist customers in finding products, leading to increased sales and customer satisfaction.
  • Manage inventory and restock shelves, ensuring product availability for 2 stores.
  • Process transactions accurately, contributing to a smooth and efficient checkout experience.
  • Collaborate with team members to meet daily sales targets, fostering a supportive work environment.
  • Managed all customer inquiries and complaints in a professional and timely manner.
  • Prepared staff work schedules and assigned specific duties.

In Home Caregiver

Omnicare
Palm Desert, California
05.2024 - 02.2025
  • Run errands, perform laundry, grocery shopping, and other light housekeeping duties as instructed by the client.
  • Provided companionship to patients, fostering positive relationships, and emotional well-being.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations, and preparation of healthy meals.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
  • Provided direct personal care and administrative services to 2-3 clients.

Home Care Aide

Maxim Healthcare Services
Palm Desert, California
09.2023 - 05.2024
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Run errands, performed laundry, grocery shopping and other light housekeeping duties as instructed by client
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Cared for approximately a total of 20-30 clients within this company

Home Care Aide

Desire Home Care
Palm Desert, California
08.2023 - 05.2024
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Run errands, performed laundry, grocery shopping and other light housekeeping duties as instructed by client
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Cared for approximately a total of 20-30 clients within this company

Hospice Care Consultant

InnovHealth Care
Palm Desert, California
01.2023 - 11.2023
  • Established and maintained relationships with referral sources, including hospitals, long-term care facilities, home health agencies, and physicians.
  • Served as a liaison between patients, families, physicians, and other healthcare professionals involved in the provision of hospice services.
  • Collaborated with the hospice team to ensure the delivery of quality services.
  • Developed and implemented strategies to increase the number of referrals to hospice services.
  • Assessed patient and family needs, and provided supportive counseling to families.
  • Coordinated patient admissions and discharge planning.
  • Demonstrated strong knowledge of Medicare, Medicaid, and private insurance regulations impacting hospice services.
  • Met the quota of 10 patients monthly.

Director of Admissions

Manor Care Skilled Nursing
Palm Desert, California
12.2021 - 01.2023
  • Developed and managed admissions policies, procedures, and standards to ensure compliance with state and federal regulations
  • Conducted tours of facility, answered questions, and addressed concerns of potential residents and family members
  • Acted as liaison between facility and other healthcare providers, including hospitals and home health agencies
  • Coordinated and/or monitored admission process to ensure all required documents were completed.
  • Verified insurance and obtained auth if needed
  • Ensured timely and accurate admission of residents and communicated with families regarding admission requirements and expectations.
  • Kept census of 90+ monthly

Community Liaison

Serenity Hospice
Palm Springs, California
02.2018 - 11.2021
  • Developed and managed relationships with multiple hospitals, and healthcare professionals to support community hospice initiatives
  • Served as liaison between hospice team and healthcare providers to ensure patient and family satisfaction
  • Collaborated with medical personnel, clients, and their families to ensure that appropriate services were provided
  • Generated qualified leads and new business opportunities
  • Developed and implemented sales strategies to increase revenue
  • Met monthly quota of 10 admissions

Case Management Discharge Planner

Eisenhower Medical Center
Rancho Mirage, California
06.2014 - 02.2018
  • Coordinated with interdisciplinary teams to ensure that any & all discharge needs were met
  • Coordinated and arranged out patient referrals (ex: HH, SNF & Hospice).
  • Prepared medical records and arrange transport for patient needing higher level of care.
  • Verified Insurance & Submitted authorization request for any medical services needed.
  • Coordinating care, including transition of care from hospital to home and ensuring follow-up appointments are scheduled
  • Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
  • Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
  • Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
  • Coordinated discharge planning and follow-up care for 10-15 patients.

Front & Back Medical Assistant

Desert Surgical & Bariatrics
Palm Springs, California
03.2011 - 06.2014
  • Assisted physicians with medical procedures, ensuring optimal patient care and satisfaction.
  • Provided exceptional customer service while managing patient inquiries, resolving concerns promptly and professionally.
  • Managed inventory of medical supplies, reducing waste by implementing cost-effective ordering strategies.
  • Conducted initial patient assessments, gathering vital information for doctors to provide targeted diagnoses and treatments.
  • Ensured compliance with OSHA guidelines by maintaining a clean work environment.
  • Scheduled appointments, registered patients, daily cash deposits to secure funds.
  • Verified patient insurance coverage and collected required co-payments.
  • Scheduled 10 surgeries weekly by making arrangements with surgical centers and prepared charts and consent forms.

Education

High School Diploma -

Amistad Continuous High School
Indio
05.2001 -

Skills

  • Multitasking

  • Customer service

  • Excellent verbal communication skills

  • Computer literacy

  • Caregiving

  • Insurance verification

  • Hospice & palliative knowledge

  • B2B sales

  • Medical terminology

  • Referral coordination

  • Team leadership

  • Marketing

Certification

Certified Medical Assistant

Timeline

Caretaker

Caleo Bay Assisted Living & Memory Care
02.2025 - Current

In Home Caregiver

Omnicare
05.2024 - 02.2025

Home Care Aide

Maxim Healthcare Services
09.2023 - 05.2024

Home Care Aide

Desire Home Care
08.2023 - 05.2024

Hospice Care Consultant

InnovHealth Care
01.2023 - 11.2023

Assistant Seasonal Manager (During Holidays)

Lids
09.2022 - Current

Director of Admissions

Manor Care Skilled Nursing
12.2021 - 01.2023

Community Liaison

Serenity Hospice
02.2018 - 11.2021

Case Management Discharge Planner

Eisenhower Medical Center
06.2014 - 02.2018

Front & Back Medical Assistant

Desert Surgical & Bariatrics
03.2011 - 06.2014

High School Diploma -

Amistad Continuous High School
05.2001 -
MARIA SEPULVEDA