Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
5
5
Certifications
1
1
Language
Work History
Caretaker
Caleo Bay Assisted Living & Memory Care
La Quinta, California
02.2025 - Current
Assisted clients with activities of daily living, promoting independence and quality of life.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Continuously monitored 10-15 residents'' well-being and promptly addressed any concerns to maintain a safe and nurturing living environment.
Assistant Seasonal Manager (During Holidays)
Lids
Palm Desert, California
09.2022 - Current
Assist customers in finding products, leading to increased sales and customer satisfaction.
Manage inventory and restock shelves, ensuring product availability for 2 stores.
Process transactions accurately, contributing to a smooth and efficient checkout experience.
Collaborate with team members to meet daily sales targets, fostering a supportive work environment.
Managed all customer inquiries and complaints in a professional and timely manner.
Prepared staff work schedules and assigned specific duties.
In Home Caregiver
Omnicare
Palm Desert, California
05.2024 - 02.2025
Run errands, perform laundry, grocery shopping, and other light housekeeping duties as instructed by the client.
Provided companionship to patients, fostering positive relationships, and emotional well-being.
Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations, and preparation of healthy meals.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
Provided direct personal care and administrative services to 2-3 clients.
Home Care Aide
Maxim Healthcare Services
Palm Desert, California
09.2023 - 05.2024
Monitored client health by performing routine pulse, temperature and blood pressure checks.
Run errands, performed laundry, grocery shopping and other light housekeeping duties as instructed by client
Provided companionship to patients, fostering positive relationships and emotional wellbeing.
Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Cared for approximately a total of 20-30 clients within this company
Home Care Aide
Desire Home Care
Palm Desert, California
08.2023 - 05.2024
Monitored client health by performing routine pulse, temperature and blood pressure checks.
Run errands, performed laundry, grocery shopping and other light housekeeping duties as instructed by client
Provided companionship to patients, fostering positive relationships and emotional wellbeing.
Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Cared for approximately a total of 20-30 clients within this company
Hospice Care Consultant
InnovHealth Care
Palm Desert, California
01.2023 - 11.2023
Established and maintained relationships with referral sources, including hospitals, long-term care facilities, home health agencies, and physicians.
Served as a liaison between patients, families, physicians, and other healthcare professionals involved in the provision of hospice services.
Collaborated with the hospice team to ensure the delivery of quality services.
Developed and implemented strategies to increase the number of referrals to hospice services.
Assessed patient and family needs, and provided supportive counseling to families.
Coordinated patient admissions and discharge planning.
Demonstrated strong knowledge of Medicare, Medicaid, and private insurance regulations impacting hospice services.
Met the quota of 10 patients monthly.
Director of Admissions
Manor Care Skilled Nursing
Palm Desert, California
12.2021 - 01.2023
Developed and managed admissions policies, procedures, and standards to ensure compliance with state and federal regulations
Conducted tours of facility, answered questions, and addressed concerns of potential residents and family members
Acted as liaison between facility and other healthcare providers, including hospitals and home health agencies
Coordinated and/or monitored admission process to ensure all required documents were completed.
Verified insurance and obtained auth if needed
Ensured timely and accurate admission of residents and communicated with families regarding admission requirements and expectations.
Kept census of 90+ monthly
Community Liaison
Serenity Hospice
Palm Springs, California
02.2018 - 11.2021
Developed and managed relationships with multiple hospitals, and healthcare professionals to support community hospice initiatives
Served as liaison between hospice team and healthcare providers to ensure patient and family satisfaction
Collaborated with medical personnel, clients, and their families to ensure that appropriate services were provided
Generated qualified leads and new business opportunities
Developed and implemented sales strategies to increase revenue
Met monthly quota of 10 admissions
Case Management Discharge Planner
Eisenhower Medical Center
Rancho Mirage, California
06.2014 - 02.2018
Coordinated with interdisciplinary teams to ensure that any & all discharge needs were met
Coordinated and arranged out patient referrals (ex: HH, SNF & Hospice).
Prepared medical records and arrange transport for patient needing higher level of care.
Verified Insurance & Submitted authorization request for any medical services needed.
Coordinating care, including transition of care from hospital to home and ensuring follow-up appointments are scheduled
Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
Coordinated discharge planning and follow-up care for 10-15 patients.
Front & Back Medical Assistant
Desert Surgical & Bariatrics
Palm Springs, California
03.2011 - 06.2014
Assisted physicians with medical procedures, ensuring optimal patient care and satisfaction.
Provided exceptional customer service while managing patient inquiries, resolving concerns promptly and professionally.
Managed inventory of medical supplies, reducing waste by implementing cost-effective ordering strategies.
Conducted initial patient assessments, gathering vital information for doctors to provide targeted diagnoses and treatments.
Ensured compliance with OSHA guidelines by maintaining a clean work environment.
Scheduled appointments, registered patients, daily cash deposits to secure funds.
Verified patient insurance coverage and collected required co-payments.
Scheduled 10 surgeries weekly by making arrangements with surgical centers and prepared charts and consent forms.
CNA/Trained Medication Aide at Bay Vista Commons Assisted Living And Memory CareCNA/Trained Medication Aide at Bay Vista Commons Assisted Living And Memory Care