David Clark
Quispamsis,Canada
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
20
20
years of professional experience
Work History
Assistant Manager
The Scout Shop
Saint John, New Brunswick
05.2003 - 05.2019
- Created a targeted Marketing campaign that resulted in approximately $5,000 in sales for only $40.
- Researched and Placed Booking orders of up to $50,000
- Supervised Training and Skill development of employees
- Created a store exclusive online catalogue for $0 using only free social media posts and smartphone, pre COVID.
- Improved customer satisfaction by resolving complaints and inquiries promptly. This included returns and repairs of camping equipment.
- Conducted information sessions and presentations to outdoor groups and High School classes on product features and outdoor knowledge.
Team Leader
Mountain Warehouse
Saint John, NB
11.2019 - 12.2022
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance and marked improvement in Key performance indicators.
- Established open and professional relationships with team members and customers to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Consistent Store leader in Key Performance Indicators, including sales and items per transaction.
- Country wide leader in add on sales over a 3 year period.
Diamond Line Specialist
Wyndam
Saint John, NB
08.2019 - 10.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Builder
Atlas Construction
LorneVille, NB
07.2019 - 08.2019
- Designers and builders of Trusses for Small to Medium sized Buildings
- Setting framework, reading designs and assisting in the implementation of truss construction.
- Interpreted blueprints accurately, building structures to exact specifications.
Education
No Degree - Business Administration : Management
NBCC Saint John
Saint John, NB12.2024
Hospitality And Tourism: Adventure Recreation, -
NBCC St. Andrews
St. Andrews, New Brunswick05.2002
Skills
- Problem-Solving
- Adaptability
- Time Management
- Conflict Resolution
- Self-Motivation
- Communication
- Teamwork
- Analytical Thinking
- Team Supervision
- Staff Training
Volunteer Experience
Assistant Scout Leader, 09/01/01, 06/01/03, As part of a Leadership team, organizing and implementing a safe, educational outdoor program for youths ages 11-17.
References
- Kevin Hughes, Former Manager - The Scout Shop, 506-642-4819
- Paul Crowdis, Customer Reference, 506-645-8350, paulcrowdis@gmail.com
- Hans A. Klohn, Personal Reference, 416-554-1970, hansklohn@gmail.com
Languages
English
Native or Bilingual
Timeline
Team Leader
Mountain Warehouse
11.2019 - 12.2022
Diamond Line Specialist
Wyndam
08.2019 - 10.2019
Builder
Atlas Construction
07.2019 - 08.2019
Assistant Manager
The Scout Shop
05.2003 - 05.2019
No Degree - Business Administration : Management
NBCC Saint John
Hospitality And Tourism: Adventure Recreation, -
NBCC St. Andrews