25+ years experience in a technical support and client services and support roles. Technical Lead for the Ontario Region and helped managing projects and team assignments. Detailed-oriented problem troubleshooting with the ability to prioritize under tight deadlines. Ability to coordinate with outside vendors and contractors. Energetic team player with self-motivation to undertake additional training. Excellent documentation and reporting skills. Hardworking Technical Lead proficient in quality assurance, equipment management and resource utilization. Successful at leading both internal and external teams to accomplish challenging objectives.