David Bate
Oshawa,Canada
Summary
25+ years experience in a technical support and client services and support roles. Technical Lead for the Ontario Region and helped managing projects and team assignments. Detailed-oriented problem troubleshooting with the ability to prioritize under tight deadlines. Ability to coordinate with outside vendors and contractors. Energetic team player with self-motivation to undertake additional training. Excellent documentation and reporting skills. Hardworking Technical Lead proficient in quality assurance, equipment management and resource utilization. Successful at leading both internal and external teams to accomplish challenging objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Ontario Region Technical Lead
Rogers Communications Inc.
2016.09 - 2023.06
- Responsible for the management of the Ontario Region sites maintenance, projects and scheduling of regional personnel
- Maintained records and provided weekly/monthly status reports to Manager and Director
- Managed team support and product management for the countrywide Work-From-Home project, from the York Mills site
- Managed hardware supplies and scheduling for the hardware replacement program
- Assisted Executive Support in the Ontario Region when required
- Assisted with cost reduction measures for the Ontario Region.
Senior Desktop/Executive Support
IBM Canada – Rogers IT Contract
2009.09 - 2016.09
- Responsible for the maintenance of corporate user desktop/laptop-based systems and software
- Phone installation and maintenance of PIX/110 boards
- MAC, iPhone and iPad support to TV Media and Executives.
Senior Desktop/Executive Support Technician
Rogers Communications Inc.
2003.06 - 2009.09
- Responsible for the maintenance of the 2,500 user desktop/laptop based systems and software at Rogers Communications York Mills Call Center
- Phone installation and maintenance of PIX/110 boards
- Provided BlackBerry support
- Provided white glove support to corporate executives
- Participated in numerous migration projects
- Supported 1,200 user base located at remote locations in the GTA Region.
Remote Desktop Support Technician
Rogers Communications Inc. - Rogers Shared Services
2001.12 - 2003.06
- Responsible for the maintenance of 1,200 user desktop/laptop based systems and software at Rogers Communications remote locations in the GTA north and east region
- Maintenance and support of network switches, print servers, data servers at 23 Cable locations throughout the GTA Area.
Network and Executive Support Technician
Rogers Communications Inc. - Rogers Shared Services
1998.05 - 2001.12
- Responsible for the maintenance of 6,500 user desktop/laptop based systems and software at Rogers Communications Toronto complex
- Participated in the Y2K and Novell to Windows migration team
- Supported 1,200 user base located in remote locations in the GTA Region.
Network Administrator and Support Technician
Rogers Communications Inc. - Rogers Shared Services
1997.12 - 1998.05
- Responsible for the maintenance of 760 user desktop/laptop based systems and software at Rogers Cable Headquarters 1 Valleybrook
- Provided white glove support to corporate executives
- Novell administration, mail server administration, server backup and maintenance
- Maintenance of Rogers Video server backup and remote access modems
- Supported 900 user base located in remote locations in the GTA Region.
Education
High School Diploma -
Bowmanville High School
Bowmanville, ON07.1985
Skills
- Windows, Windows Servers, Android, MacOS, iOS
- Microsoft Office 365, Adobe Photoshop, Microsoft Teams
- MS Access, MS SQL
- HTML, CSS, PHP, JavaScript, C++, Turbo Pascal
- Systems Development Lifecycle Management
- Project Leadership
- Equipment Maintenance
- Equipment Management
- Performance Optimization
- Project Management
- Team Leadership
- Continuous Integration
- Time Management
- System Administration
- Mentorship and Coaching
- Continuous Deployment
- Technical Mentoring
- Performance Evaluation and Optimization
- Teamwork and Collaboration
- Technological Integration
- Project Documentation
- Performance Analytics
Certification
- Microsoft 365 Training - 03/2023
- Microsoft Azure - 10/2022
- Microsoft Network Security - 06/2022
- MacOS/iOS Training - 03/2022
- Microsoft Exchange - 08/2021
- Android Support training - 03/2019
- HP Printing Servicing and management - 11/2018
- Microsoft Core Training - 02/2008
- HP Laptop Repair-Maintenance Certification - 07/2007
- Blackberry Certified Support - 05/2007
- Lexmark Printer Maintenance Certification - 03/2007
- CompTIA Network+ - 10/2005
- CompTIA A+ - 02/2005
- Linux (Red Hat) - 10/2002
- Novell NetWare 3 and 4 - 06/1997
- Criminal Justice and Law Enforcement Diploma - 06/1991
Accomplishments
- Industry Canada – General Amateur Radio License - 04/2007
- Canadian Forces Cadet Organization - 07/1979
Affiliations
- Canadian Forces Cadet Organization
- Canadian General Radio Organization
Timeline
Ontario Region Technical Lead
Rogers Communications Inc.
2016.09 - 2023.06
Senior Desktop/Executive Support
IBM Canada – Rogers IT Contract
2009.09 - 2016.09
Senior Desktop/Executive Support Technician
Rogers Communications Inc.
2003.06 - 2009.09
Remote Desktop Support Technician
Rogers Communications Inc. - Rogers Shared Services
2001.12 - 2003.06
Network and Executive Support Technician
Rogers Communications Inc. - Rogers Shared Services
1998.05 - 2001.12
Network Administrator and Support Technician
Rogers Communications Inc. - Rogers Shared Services
1997.12 - 1998.05
High School Diploma -
Bowmanville High School
- Microsoft 365 Training - 03/2023
- Microsoft Azure - 10/2022
- Microsoft Network Security - 06/2022
- MacOS/iOS Training - 03/2022
- Microsoft Exchange - 08/2021
- Android Support training - 03/2019
- HP Printing Servicing and management - 11/2018
- Microsoft Core Training - 02/2008
- HP Laptop Repair-Maintenance Certification - 07/2007
- Blackberry Certified Support - 05/2007
- Lexmark Printer Maintenance Certification - 03/2007
- CompTIA Network+ - 10/2005
- CompTIA A+ - 02/2005
- Linux (Red Hat) - 10/2002
- Novell NetWare 3 and 4 - 06/1997
- Criminal Justice and Law Enforcement Diploma - 06/1991
Similar Profiles
JAY PATELJAY PATEL
Power BI Developer at Rogers Communications Inc.Power BI Developer at Rogers Communications Inc.
Manpreet Singh MultaniManpreet Singh Multani
Customer Service Representative at Rogers Communications Inc.Customer Service Representative at Rogers Communications Inc.
Sheena HarrichandSheena Harrichand
Sr, Manager, Channel Enablement Digital Systems at Rogers Communications Inc.Sr, Manager, Channel Enablement Digital Systems at Rogers Communications Inc.