Daud Ali
Gatineau,Quebec
Summary
Security officer and professional ID technician with extensive hands-on experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Clear understanding of safety procedures. Motivated to learn, grow, and excel.
Overview
21
21
years of professional experience
1
1
Certification
Work History
ID Section Technician
Commissionaires Ottawa
02.2022 - Current
- Processing identification cards for employees of Public Service and Procurement Canada, Science and Parliamentary Branch. (Section 57).
- Processing identification cards for employees of Health Canada and Public Health Agency of Canada (Section 13).
- Processing fingerprints and verifying Security Clearances.
- Responding to enquiries from employees and Unit Officers.
- Maintaining accurate records.
- Maintaining clerical duties such as filing, scanning, copying, sending and receiving emails.
- Able to sit and stand for extended hours
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- No CEO Reprimands issued.
Site Shift Supervisor
Securitas Canada
08.2016 - 02.2022
- Supervised and coached security team at National Gallery of Canada.
- Worked effectively in fast-paced environments.
- Managed over 50 security guards.
- Responded to emergencies/incidents.
- Increased client satisfaction.
Security Guard
Securitas Canada
01.2015 - 08.2016
- Completed patrols to spot and investigate concerns
- Responded quickly to incidents and assessed active situations for security concerns
- Prepared regular written logs and incident report at close of each shift for distribution
Poll Clerk
Elections Ontario
06.2014 - 07.2014
- Assisted voters for casting ballots
- Provided support during election
Market Research Interviewer
Harris Decima Inc
01.2012 - 01.2014
- Maintained customer engagement by completing short surveys with minimal complexity
- Maintained patience and professionalism despite negative customer interactions
- Followed strict guidelines to receive unbiased, unprompted responses
- Conducted telephone interviews of general population to collect data
Security Guard
Securitas Canada
01.2004 - 01.2007
- Completed full building and grounds patrols every hour to spot and investigate concerns
- Responded quickly to incidents and assessed active situations for security concerns
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
Education
Mass Communication
Carleton University
Ottawa, Ontario2002
High School Diploma -
Brookfield High School
Ottawa, Ontario1998
Skills
- Strong interpersonal and communication skills
- Secret Security Clearance
- Bilingual (English and French)
- Adept at critical thinking and solving issues
- Customer and client service skills
- Organized professional
- Team Leader
- Computer skills (Microsoft Office, Internet, Email)
- Excellent sense of discretion and diplomacy in dealing with clients and colleagues
- Familiarity of technology andsystems
- Safety and security
Certification
- First Responder/CPR certificate
Contact
Gatineau, Quebec J9A2X8
Languages
English
Full Professional
Timeline
ID Section Technician
Commissionaires Ottawa
02.2022 - Current
Site Shift Supervisor
Securitas Canada
08.2016 - 02.2022
Security Guard
Securitas Canada
01.2015 - 08.2016
Poll Clerk
Elections Ontario
06.2014 - 07.2014
Market Research Interviewer
Harris Decima Inc
01.2012 - 01.2014
Security Guard
Securitas Canada
01.2004 - 01.2007
High School Diploma -
Brookfield High School
Mass Communication
Carleton University
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