Dashanti Capuyan
Saskatoon,SK
Summary
Motivated Customer Service Representative with a track record of providing exceptional support in solving customer inquiries. Possess excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies.
To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
09.2023 - 05.2024
- Increase revenue by providing additional product recommendations exceeding average sales goals by $5-$50.
- Built rapport with new and returning customers to promote the company's mission and values
- Collaborated with teammates daily to strategize exceeding company performance metrics.
Counter Attendant
The Shoppe
09.2022 - 12.2022
- Worked on a team with 5 other sales associates to boost sales goals, conversion and units per transaction through constant communication and celebrating accomplishments.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed customer orders and accurately entered into order system.
- Promoted a positive workplace culture by actively supporting teamwork among coworkers.
Sales Associate
Bluenotes
08.2021 - 11.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Trained and mentored sales associates by focusing on sales techniques and customer service.
- Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
- Proactively stayed informed about Bluenotes latest sale offerings and signed 150+ customers up for loyalty programs
Education
High School Diploma -
Bethlehem Catholic High School
Saskatoon06.2023
Skills
- Issue and Complaint Resolution
- Selling skills
- Accurate Recordkeeping
- Cultural Awareness
- Computer and POS System Literacy
- Complaint resolution
- Product Knowledge
Certification
- Food safety certification
References
Group Dynamite
Margie Solodenko | Team Lead | +1 (306) 361-2506
Bluenotes
Eli Guadalupe | Store Manager | +1 (306) 831-2301
Hillhaven Care home
Joanne Mckay | Owner (306) 241-0537
Timeline
Barista
Starbucks
09.2023 - 05.2024
Counter Attendant
The Shoppe
09.2022 - 12.2022
Sales Associate
Bluenotes
08.2021 - 11.2022
High School Diploma -
Bethlehem Catholic High School