Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Dashanti Capuyan

Saskatoon,SK

Summary

Motivated Customer Service Representative with a track record of providing exceptional support in solving customer inquiries. Possess excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies.


To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
09.2023 - 05.2024
  • Increase revenue by providing additional product recommendations exceeding average sales goals by $5-$50.
  • Built rapport with new and returning customers to promote the company's mission and values
  • Collaborated with teammates daily to strategize exceeding company performance metrics.

Counter Attendant

The Shoppe
09.2022 - 12.2022
    • Worked on a team with 5 other sales associates to boost sales goals, conversion and units per transaction through constant communication and celebrating accomplishments.
    • Addressed guest complaints and resolved issues to promote satisfaction.
    • Processed customer orders and accurately entered into order system.
    • Promoted a positive workplace culture by actively supporting teamwork among coworkers.

Sales Associate

Bluenotes
08.2021 - 11.2022
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Trained and mentored sales associates by focusing on sales techniques and customer service.
  • Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
  • Proactively stayed informed about Bluenotes latest sale offerings and signed 150+ customers up for loyalty programs

Education

High School Diploma -

Bethlehem Catholic High School
Saskatoon
06.2023

Skills

    • Issue and Complaint Resolution
    • Selling skills
    • Accurate Recordkeeping
    • Cultural Awareness
      • Computer and POS System Literacy
      • Complaint resolution
      • Product Knowledge

Certification

  • Food safety certification

References

Group Dynamite

Margie Solodenko | Team Lead | +1 (306) 361-2506


Bluenotes

Eli Guadalupe | Store Manager | +1 (306) 831-2301


Hillhaven Care home

Joanne Mckay | Owner (306) 241-0537


Timeline

Barista

Starbucks
09.2023 - 05.2024

Counter Attendant

The Shoppe
09.2022 - 12.2022

Sales Associate

Bluenotes
08.2021 - 11.2022

High School Diploma -

Bethlehem Catholic High School

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Dashanti Capuyan