Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Joshua Gapol

Saskatoon,SK

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Jazz Aviation LP
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Front Desk Associate

Motion Fitness Club
08.2023 - 12.2023
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Customer Service Agent

Executive Aviation
06.2022 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Responded to customer calls and emails to answer questions about products and services.
  • ensuring our guests have a positive experience getting through the airport, including at check-in, baggage drop, gate operations and much more.

Sale Associate

Bluenotes
05.2021 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Bethlehem Catholic High School
Saskatoon, SK
06.2021

Skills

Document and Records Management

Certification

  • SabreSonic Training
  • Airline Choice Training
  • Food Safe


Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Timeline

Customer Service Representative

Jazz Aviation LP
02.2024 - Current

Front Desk Associate

Motion Fitness Club
08.2023 - 12.2023

Customer Service Agent

Executive Aviation
06.2022 - 07.2023

Sale Associate

Bluenotes
05.2021 - 09.2022

High School Diploma -

Bethlehem Catholic High School

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Joshua Gapol