Dasha Ramos
La Puente
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Reliable Michael kors offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Sales Floor Supervisor supporting employees in achieving success and exceeding sales goals. Service-focused to improve sales, inventory turns and revenue generation in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Swarovski
Cerritos
11.2024 - Current
- Assisted in developing staff schedules and managing daily operations.
- Trained new employees on company policies and customer service standards.
- Oversaw inventory management and coordinated supply orders.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
Sales Floor Supervisor
Michael Kors Outlet
Commerce, CA
10.2021 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.
- Resolved customer complaints in a timely manner while maintaining professionalism and excellent customer service skills.
Sales Associate
Finish Line
Montebello, CA
09.2020 - 07.2022
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Food Service Cashier
Bjs Pizza
Montebello, CA
07.2019 - 03.2020
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Sales Associate
Old Navy
Montebello, CA
02.2019 - 05.2019
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Kids Footlocker
Montebello, CA
02.2018 - 06.2018
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Montebello High School
Montebello, CA06.2019
Skills
- Active Listening
- Cash Register Systems
- Return and Exchange Processing
- Customer Service
- Speaking
- Cleaning and Sanitizing
- Order Packaging
- Stocking and Replenishing
- Money Handling
- Merchandise Restocking
- Refunds and Exchanges
- Credit and Cash Transactions
- Merchandising
- Online Orders Preparation
- Time Management Skills
- Customer Transactions
- Communication Skills
- Complaint Handling
- Time Management
- Cash Handling
Timeline
Assistant Manager
Swarovski
11.2024 - Current
Sales Floor Supervisor
Michael Kors Outlet
10.2021 - 11.2024
Sales Associate
Finish Line
09.2020 - 07.2022
Food Service Cashier
Bjs Pizza
07.2019 - 03.2020
Sales Associate
Old Navy
02.2019 - 05.2019
Sales Associate
Kids Footlocker
02.2018 - 06.2018
Montebello High School