Darshan Patel
Surrey,BC
Summary
Customer-focused professional with expertise in understanding and addressing customer needs through effective solutions. Proficient in transaction handling, inquiry management, and issue resolution while upholding high service standards. Demonstrated efficiency in fast-paced, collaborative environments, contributing to operational success and customer satisfaction. Detail-oriented and reliable, committed to maintaining safety and organizational standards to enhance service quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Shell Gas Station
Vancouver, Canada
01.2025 - Current
- Assisted customers at the counter, resolving inquiries and issues efficiently to enhance service.
- Accurately processed cash, debit, and credit transactions, balancing registers and completing shift reports.
- Monitored fuel pump activity, ensuring compliance and assisting with safe fueling operations.
- Managed inventory by receiving deliveries, stocking shelves, and maintaining availability of products.
- Supported merchandising initiatives to boost sales and improve store presentation.
- Maintained cleanliness, hygiene, and safety standards for a welcoming environment.
- Collaborated with team members and supervisors to ensure seamless daily operations.
- Consistently achieved performance goals through effective teamwork and strategic execution.
Certified Senior Sales Associate
7-Eleven Canada Inc.
Vancouver, Canada
11.2023 - Current
- Delivered exceptional customer service by assisting diverse clients and resolving issues promptly.
- Executed merchandising strategies to enhance product visibility and drive sales effectively.
- Managed cash, debit, and credit transactions accurately while balancing tills and completing shift paperwork.
- Supported inventory management by receiving shipments and stocking shelves to ensure store readiness.
- Maintained cleanliness and hygiene standards, ensuring a safe environment for customers and staff.
- Collaborated with team members and supervisors to enhance daily operations and achieve performance targets.
- Conducted inventory checks to verify product availability and accuracy for optimal stock levels.
- Identified improvement areas based on customer feedback survey results.
Education
Master's in Energy Management -
New York Institute of Technology
Vancouver, Canada12.2024
Bachelors in Mechanical Engineering -
Gujarat Technological University
Surat, India07.2020
Skills
- Customer Service & Sales Support
- Cash Handling & POS Operations
- Teamwork & Collaboration
- Time Management & Multitasking
- Inventory Control & Merchandising
- Communication & Problem Solving
- Organization & Attention to Detail
- Workplace Safety & Compliance
- Continuous Improvement & Adaptability
- Analytical & critical thinking skills
Certification
- Class 5 driver’s license
- Serving It Right
Timeline
Sales Associate
Shell Gas Station
01.2025 - Current
Certified Senior Sales Associate
7-Eleven Canada Inc.
11.2023 - Current
Master's in Energy Management -
New York Institute of Technology
Bachelors in Mechanical Engineering -
Gujarat Technological University