Darsh Patel
Sudbury,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Retail and sales industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing and Executing client rapport. Motivated to maintain customer satisfaction and contribute to company growth. Specialize in data-driven, quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer service desk associate
Walmart Canada
11.2022 - Current
- Maintained effective communication with customers to know about their concerns and provided them with satisfaction through quality service and the company’s standard
- Satisfied customers through effective communication and represented Company values to the public
- Properly followed refund automation procedures according to company guidelines
- Ensuring all damaged merchandise is sent to claims for processing
- Trained 3 candidates in 8 months by making them familiar with service, site, and safety manners by showing excellent coordinating skills.
Sales Manager
Bath & Body Works
12.2022 - 05.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Understand the importance of the Company Brand and leverage this to our Customers and Consumers.
Education
Graduate Certificate in Supply Chain Management -
Cambrian College
Sudbury, ON06.2024
Marketing Management - Sales Skills
Cambrian College
Sudbury, ON06.2023
Bachelor of Commerce -
Maharaja Sayajirao University MSU
Vadodara, INDSkills
- Managing Teams
- Community Involvement
- Proficiency in Microsoft Office, Word, Excel & PowerPoint
- Vision Driven
- Proficiency in customer service
- Listening and Understanding Approach
- Detail-oriented
- Well-organized
- Consumer-oriented
- Communication skills
- Scheduling
- Costing & Budgeting
- Cost-Tracking
- Critical thinking
- Problem-solving
- Collaboration
- Technical Expertise
- Data Entry
- Organizational Skills
- Multitask
Volunteer Experience
- Open house – Student Takeover, Cambrian College, Sudbury, ON
- Student Representative, 04/2023, 06/2023
Languages
English
Full Professional
Timeline
Sales Manager
Bath & Body Works
12.2022 - 05.2023
Customer service desk associate
Walmart Canada
11.2022 - Current
Graduate Certificate in Supply Chain Management -
Cambrian College
Marketing Management - Sales Skills
Cambrian College
Bachelor of Commerce -
Maharaja Sayajirao University MSU
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