DARSH GANDHI
Edson,AB
Summary
Proven leader in hospitality, adept at elevating service quality and enhancing guest relations through effective team management and staff training. At Mary Brown’s, spearheaded initiatives that significantly improved customer satisfaction. Skilled in health and safety standards, ensuring a safe dining experience. Expertise in staff supervision and task delegation, fostering a positive work culture and reducing employee turnover.
Overview
2
2
years of professional experience
Work History
Restaurant Supervisor
Mary Brown’s
10.2023 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
Restaurant Supervisor
SUBWAY®Restaurants
08.2022 - 08.2023
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
OMNI Fulfilment Associate
Walmart
06.2022 - 08.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Customer Service Representative
Lowe’s Canada
06.2022 - 08.2023
Education
Advanced Diploma - Supply Chain And Operations Management
George Brown College
Toronto, ON08.2023
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Guest Relations
- Service Quality
- Team Management
- Staff Supervision
- Task Delegation
- Health and safety standards
Languages
English
Professional Working
Timeline
Restaurant Supervisor
Mary Brown’s
10.2023 - Current
Restaurant Supervisor
SUBWAY®Restaurants
08.2022 - 08.2023
OMNI Fulfilment Associate
Walmart
06.2022 - 08.2023
Customer Service Representative
Lowe’s Canada
06.2022 - 08.2023
Advanced Diploma - Supply Chain And Operations Management
George Brown College
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