Simranjeet Kaur
Kingston,Canada
Summary
Diligent with proven ability to manage front desk operations and provide exceptional customer service. Skilled in addressing customer inquiries and resolving issues promptly, contributing to positive guest experience. Demonstrated ability to utilize communication and organizational skills effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader
Mary Brown’s Chicken & Taters
08.2023 - Current
- Supervise & Support Staff – Lead, train, and motivate team members to ensure efficiency.
- Customer Service – Maintain high service standards, resolve complaints, and enhance customer experience.
- Food Quality & Safety – Oversee food preparation, portion control, and adherence to hygiene and safety standards.
- Task Management – Assign roles, monitor employee performance, and ensure smooth workflow.
- Cash Handling & Sales – Process transactions, balance cash registers, and assist in achieving sales targets.
- Compliance & Safety – Enforce company policies, food safety regulations, and cleanliness protocols.
- Shift Management – Ensure proper staffing, manage breaks, and handle shift transitions efficiently.
- Conflict Resolution – Address team conflicts professionally and foster a positive work environment.
- Reporting & Communication – Provide performance feedback, report issues, and update supervisor on operations.
Customer Service/ Front Desk
Namaste Restaurant- Indian fine dining and takeout
01.2023 - 02.2024
- Welcome guests as they arrive, inquire about reservations, and escort them to their tables
- Providing guests with menus, explaining specials or promotions, and answering any initial questions about the menu items
- Listening to and resolving guest complaints or concerns promptly and professionally
- Knowing when to escalate issues to a manager or supervisor
- Handling payments from guests, which can include processing credit card payments, making changes, or presenting bills
- Managing multiple tasks simultaneously, especially during busy periods, to maintain efficient operations
- Help in food preparation
- Packages food and drink products
- Maintain a neat and clean workstation
Education
Diploma - General Arts and Science
St. Lawrence College
Kingston, On02.2025
Skills
- Effective communication
- Problem-solving skills
- Computer skills
- Multitasking Abilities
- Organizational skills
- Decision-making
- Interpersonal skills
- Quick learner
- Independent work under pressure
- Comfortable standing for periods
- Customer experience management
- Professionalism and Punctuality
- Teamwork and collaboration
- Customer service excellence
Languages
English
Full Professional
Certification
- Food handler certificate
- Smart Serve Certificate (Ontario)
- Certificate of beauty
- Excel at microsoft
- Certificate in MS Office and Financial Accounting.( India)
Timeline
Team Leader
Mary Brown’s Chicken & Taters
08.2023 - Current
Customer Service/ Front Desk
Namaste Restaurant- Indian fine dining and takeout
01.2023 - 02.2024
- Food handler certificate
- Smart Serve Certificate (Ontario)
- Certificate of beauty
- Excel at microsoft
- Certificate in MS Office and Financial Accounting.( India)
Diploma - General Arts and Science
St. Lawrence College
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