Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Darryl Howard

Ajax,ON

Summary

Highly motivated employee with desire to take on new front line challenges, using strong work ethic in both individual and team based environments. Deploying strong customer service skills to adapt and serve our diverse community.

Overview

26
26
years of professional experience

Work History

Transit Operator

TTC
03.2014 - Current
  • Improved passenger satisfaction by providing timely and efficient transit services.
  • Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.
  • Provided excellent customer service, addressing passenger inquiries and concerns in a professional manner.
  • Completed required paperwork, including timesheets, incident reports, and maintenance logs to ensure accurate recordkeeping.
  • Communicated effectively with diverse populations through strong interpersonal skills and cultural sensitivity when interacting with passengers from varied backgrounds.
  • Followed company policies and procedures and maintained compliance with standards.
  • Provided information about routes, destinations and timelines to inform passengers.

Installation Supervisor

POI Business Interiors
06.1998 - 03.2014
  • Improved installation efficiency by developing and implementing streamlined processes for the team.
  • Enhanced customer satisfaction with timely and accurate installations, ensuring high-quality workmanship.
  • Managed the installation team, providing guidance, support, and ongoing training to ensure their success.
  • Ensured safety compliance on all job sites, conducting regular inspections and addressing potential hazards promptly.
  • Resolved client concerns quickly and professionally, resulting in repeat business and referrals from satisfied customers.
  • Reduced installation errors by conducting thorough site assessments prior to completing projects.

Education

High School Diploma -

Exeter High School
Ajax, ON
06.1997

Skills

  • Integrity
  • Honesty
  • Compassionate
  • Analytical minded
  • Customer Service
  • Detail Oriented

Accomplishments

Received multiple Customer Service Commendations.

References

References available upon request.

Timeline

Transit Operator

TTC
03.2014 - Current

Installation Supervisor

POI Business Interiors
06.1998 - 03.2014

High School Diploma -

Exeter High School

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Darryl Howard