Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darryl Dmello

Calgary,AB

Summary

Reliable employee seeking Customer Service position. Offering excellent communication and good judgment. Trustworthy and dedicated Customer Service Assosiate with 1 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Unloading Services And Cashier

Bombay Spices
06.2023 - 08.2023
  • Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
  • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
  • Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
  • Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Inspected service repair orders and parts invoices to encourage proper completion and accuracy.

Customer Service Associate

Bombay Spices
06.2023 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Help Desk Associate

St Catherine Orphan Home
03.2022 - 12.2022
  • Delivered help desk support for regional and global users and worked with global service desk team to address repeat issues.
  • Offered preventive and remedial hands-on support for company technologies, conferencing rooms and peripherals.
  • Spearheaded projects to improve service provision, performance or to resolve ongoing requirements.
  • Completed troubleshooting at off-site locations.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Engaged service providers and vendors in logging support or service tickets.
  • Walked individuals through basic troubleshooting tasks.

Education

Diploma In 3D Modelling And Animation - 3D Modeling, Art And Animation

Maya Academy Of Advanced Creativity
Mumbai, Maharashtra, India
02.2022

Skills

  • Teambuilding
  • Organization and Time Management
  • Problem-Solving
  • Written Communication
  • Data Entry
  • Analytical and Critical Thinking
  • Self-Motivated
  • Active Listening
  • Teamwork and Collaboration
  • Planning and Coordination
  • Multitasking Abilities
  • Cultural Awareness

Timeline

Unloading Services And Cashier

Bombay Spices
06.2023 - 08.2023

Customer Service Associate

Bombay Spices
06.2023 - 08.2023

Help Desk Associate

St Catherine Orphan Home
03.2022 - 12.2022

Diploma In 3D Modelling And Animation - 3D Modeling, Art And Animation

Maya Academy Of Advanced Creativity
Darryl Dmello