Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Darryenne Millius

Kelowna,BC

Summary

Dynamic professional with a proven track record at 4 Paws Market, excelling in customer service and strategic thinking. Spearheaded initiatives that enhanced store performance and customer satisfaction. Skilled in sales strategies and workload management, demonstrating exceptional team leadership and decision-making abilities. Achieved significant improvements in operational efficiency and sales outcomes.

Overview

8
8
years of professional experience

Work History

Assistant Manager

4 Paws Market
06.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.

Sales Associate

Bosley's by Pet Valu
08.2019 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Server

Red Robin
08.2018 - 08.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Pet Care Associate

PetSmart
12.2016 - 08.2018
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
  • Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Assisted in managing financial transactions accurately while maintaining organized records of all services provided.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.

Education

Bachelor of Arts - Psychology

University of British Columbia Okanagan
Kelowna, BC
04-2020

Skills

  • Customer service
  • Workload management
  • Sales strategies
  • Strategic thinking
  • Computer skills
  • Money handling
  • Team leadership
  • Decision-making

Languages

English
Full Professional

Timeline

Assistant Manager

4 Paws Market
06.2020 - Current

Sales Associate

Bosley's by Pet Valu
08.2019 - 04.2020

Server

Red Robin
08.2018 - 08.2019

Pet Care Associate

PetSmart
12.2016 - 08.2018

Bachelor of Arts - Psychology

University of British Columbia Okanagan

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Darryenne Millius