Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Darren Meunier

Toronto,ON

Summary

Adept at enhancing system security and leading high-performing teams, my tenure at Idealogical Systems Inc. has been marked by pioneering IT infrastructure projects and driving cybersecurity initiatives. Expert in cloud virtualization technologies and IT risk management, I've successfully engineered disaster recovery strategies, demonstrating both technical proficiency and strategic foresight.

Adapted to evolving business needs at Idealogical Systems Inc., successfully transitioning between multiple roles to address organizational and technical requirements.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior System Administrator

Idealogical Systems Inc.
Markham, ON
01.2017 - Current
  • Performed security audits to uncover and rectify IT system vulnerabilities, enhancing overall system protection.
  • Installed, maintained, and supported internal IT systems to ensure confidentiality, integrity, and availability of sensitive information.
  • Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.
  • Developed and implemented IT security policies to protect company's information systems.
  • Monitored system performance on a daily basis and identified potential areas of improvement.
  • Collaborated with other team members to develop new system architectures to meet changing business requirements.
  • Administered user accounts, permissions, and access controls, enhancing security and compliance.
  • Engineered disaster recovery strategies in cloud environments, ensuring business continuity.
  • Oversaw migration of on-premises infrastructure to cloud platforms, ensuring minimal downtime.
  • Executed key system migrations from on-premises infrastructure to Azure.

Professional Services Director

Idealogical Systems Inc.
Markham, ON
1 2022 - Current
  • Oversees all operations of Project Department.
  • Directed project management team to maintain budget compliance.
  • Proactively identified potential project risks and developed strategies to mitigate them.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Supervised implementation and management of IT changes internally.
  • Completed a 2-year Emerging Leaders course, acquiring essential leadership capabilities.
  • Identified opportunities for improvement in operational performance metrics.
  • Facilitated collaboration between teams by encouraging open communication channels.

Cybersecurity Officer

Idealogical Systems Inc.
Markham, ON
01.2018 - 01.2023
  • Directed team to deploy cybersecurity measures using frameworks like NIST to secure sensitive data.
  • Collaborated closely with IT teams to integrate security measures into system development.
  • Executed security audits to find potential risks.
  • Implemented frequent evaluations to decrease exposure to potential threats.
  • Enhanced incident response efficiency through creation and upkeep of cybersecurity playbooks for typical attack situations.
  • Regularly reviewed user access rights, reducing risks from insider threats.

Helpdesk Support Specialist - Escalation Support (HD3)

Idealogical Systems Inc.
Markham, ON
01.2012 - 12.2017
  • Resolved escalated, high-priority technical issues remotely, ensuring minimal downtime.
  • Provided on-site escalation support to troubleshoot critical issues in real-time.
  • Designed solutions ensuring successful project deliverability.
  • Devised and executed tailored solutions to address project needs, optimizing deliverability and efficiency.
  • Performed technical support tasks following established Key Performance Indicators (KPIs).
  • Guided team to ensure high-quality support delivery.
  • Identified opportunities for upselling products or services based on customer needs.

Helpdesk Support Specialist (HD1)

Idealogical Systems Inc.
Markham, ON
01.2010 - 01.2012
  • Teamed up with IT colleagues to resolve technical problems.
  • Produced thorough documentation of interactions with customers and resolution information.
  • Maintained adherence to system configuration management standards.
  • Ensured regular system updates for enhanced security.
  • Diagnosed complex hardware and software problems accurately to provide appropriate recommendations for resolution.

Education

Advanced Diploma - Computer Systems Technology

Cambrian College
Sudbury, ON

Skills

  • Windows administration
  • Windows Server architecture
  • Automation (Python)
  • IT Risk Management
  • Disaster Recovery Planning
  • Cloud Virtualization Technologies
  • Microsoft Entra ID
  • Fortinet Ecosystem (FortiGate, FortiSwitch, FortiAP)
  • Microsoft Intune
  • Microsoft 365 Security and Compliance
  • Identity and Access Management (IAM)
  • Virtualization Technologies (VMware, Hyper-V)
  • Networking and switching
  • SOC, SIEM, and EDR protection
  • Leadership
  • Project Management
  • NIST Cybersecurity framework

Certification

  • MS 70-410 (Installing and Configuring Windows Server 2012)
  • Fortinet FCNSP
  • StorageCraft Certified Engineer
  • VMWare Certified Professional 4 – Data Center Virtualization
  • VMWare Certified Professional 5 – Data Center Virtualization
  • Citrix Certified Administrator for XenDesktop 4
  • Citrix Certified Administrator for XenApp 6

Timeline

Cybersecurity Officer

Idealogical Systems Inc.
01.2018 - 01.2023

Senior System Administrator

Idealogical Systems Inc.
01.2017 - Current

Helpdesk Support Specialist - Escalation Support (HD3)

Idealogical Systems Inc.
01.2012 - 12.2017

Helpdesk Support Specialist (HD1)

Idealogical Systems Inc.
01.2010 - 01.2012

Professional Services Director

Idealogical Systems Inc.
1 2022 - Current

Advanced Diploma - Computer Systems Technology

Cambrian College

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