Krishna Taneja
Surrey,BC
Summary
Driven Systems Administrator with 3 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
4
4
years of professional experience
Work History
Senior System Administrator
DIVERSEcity Community Resources Society
01.2022 - Current
- Administering and maintaining user accounts and access permissions for various systems and applications, including Active Directory, email systems, and file servers
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
- Collaborating with other IT staff to resolve complex issues and problems, and escalating issues to higher-level support staff or vendors when necessary
- Documenting and tracking all technical support requests and resolutions in a ticketing system, including detailed notes on the issue, steps taken to resolve the issue, and follow-up actions
- Providing technical support and training to end users on various software applications and IT systems to help them use technology more effectively and efficiently
- Maintaining an inventory of hardware and software assets, including tracking and managing equipment and software licenses, and ensuring that all IT assets are accounted for and up to date.
- Provisioned new software and hardware for use, following established security policies.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
Customer Service Associate
Walmart
05.2020 - 01.2022
- Unloading and unpacking deliveries of food and other grocery products from trucks and other delivery vehicles
- Sorting and organizing products by department, aisle, or other designated areas of the store
- Stocking shelves and displays with new and replenished merchandise in a timely and efficient manner
- Rotating and facing products to ensure that the oldest products are sold first and that the store always looks organized and well-stocked.
IT Support Specialist
Trillium Health Partners
08.2020 - 04.2021
- Worked on the Hospitals system software.
- Supported new infrastructure planning and deployment to meet organizational expectations
- Assisted team in troubleshooting and fixing any issue they faced on Epic or any System related issue
- Demonstrated excellent communication and leadership skills when training staff of 15 on how to use Epic
- Helped with daily IT requests which included Troubleshooting and Problem Solving.
Education
DCS / DEC in Computer Programming -
Sheridan College
Oakville, ON12.2021
Skills
- Programming: Java, C, JavaFX, PHP
- Web Designing: HTML, JavaScript, CSS
- Operating System: Linux/Unix, Windows, Mac, Android, IOS
- Tools: Microsoft Office (Word, Excel, Access, Outlook, PowerPoint), MySQL, Visual Paradigm, MS Projects, Visio, SharePoint, Shell & Bash Scripting
- Project Management
- DHCP
- Computer repair (1 year)
- Windows administration
- Active Directory Management
- VPN
- VMWare
- User Support
Accomplishments
Two times Heart of DIVERSEcity Award winner (Employee of year)
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Senior System Administrator
DIVERSEcity Community Resources Society
01.2022 - Current
IT Support Specialist
Trillium Health Partners
08.2020 - 04.2021
Customer Service Associate
Walmart
05.2020 - 01.2022
DCS / DEC in Computer Programming -
Sheridan College
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