Darren Lanteigne
Fredericton,NB
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture to build a thriving workforce. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I am a problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses decisive leadership skills in decision-making and use sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Acting Manager Product Growth and Service
NB Power
01.2022 - Current
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed and maintained positive relationships interdepartmentally as well as with customers and suppliers.
- Ensured my team's compliance with regulations and legal requirements by supporting our mandatory training programs for staff members.
- Helped implement and provide training for a new SAP cloud based sales application for more effective sales campaigns.
- Business to Business sales resulting in over $1M in revenue over the lifetime of the product.
Key Product Specialist
NB Power
03.2020 - 12.2021
- Helped develop and streamlined internal processes through the implementation of a new sales department.
- Configured and tested new software and hardware.
- Helped optimized inventory management, ensuring timely availability of products for customers.
- Tested new software and hardware prior to deployment.
- Business to business sales generating over $1.3M in sales over the expected life of the product.
Key Account Specialist
NB Power
03.2015 - 03.2020
- Maintained current knowledge of evolving changes in marketplace.
- Promoted product, services & efficiency services offered by NB Power to deliver solutions to meet customer needs.
- Presented professional image consistent with company's brand values.
- Built and maintained positive relationships with commercial and industrial customers through face to face, email, telephone and virtual communications.
- Provided functional direction and training to the Residential Customer Advisor Team
Supervisor Customer Interaction Center
NB Power
06.2010 - 03.2015
- Led a team of 23 direct reports including our CTAS advisors, CIC Advisors and the Residential Customer Advisors.
- Provided training and coaching, relationship management and performance management to improve and maintain customer satisfaction.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, and technologies.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Energy Advisor (Residential Customer Advisor)
NB Power
03.2005 - 06.2010
- Provided in home energy management advice and recommended energy-efficient technologies, alternate energy sources and promoted Provincial and Federal efficiency programs.
- Reviewed energy audits and provided recommendations and training on systems to maximize energy savings.
- Maintained building science training through NRCAN, Efficiency NB, HRAI, OEE.
Customer Care Advisor
NB Power
02.2001 - 03.2005
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Accounting And Computer Applications
ATLANTIC BUSINESS COLLEGE
Fredericton, NBSkills
- Verbal and written communication in both official languages
- Teamwork and Collaboration
- Scheduling and Coordinating
- Customer Service
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Acting Manager Product Growth and Service
NB Power
01.2022 - Current
Key Product Specialist
NB Power
03.2020 - 12.2021
Key Account Specialist
NB Power
03.2015 - 03.2020
Supervisor Customer Interaction Center
NB Power
06.2010 - 03.2015
Energy Advisor (Residential Customer Advisor)
NB Power
03.2005 - 06.2010
Customer Care Advisor
NB Power
02.2001 - 03.2005
Accounting And Computer Applications
ATLANTIC BUSINESS COLLEGE
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