Francois Collin
Bathurst,NB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Highly competent in sales, expertly accurate in all work. Ready to lead a team to success.
Overview
20
20
years of professional experience
Work History
Business Manager
Olivier Honda Bathurst
08.2022 - Current
- Identified customer needs, closed profitable contracts with high success rate
- Responsible for requesting funds from banks
- Prepare sales contracts
- Capture client information for credit application & analysis
Product Specialist
Olivier Honda Bathurst
02.2019 - Current
- Established department leader: most cars sold in 2022 and 2023
- Customer needs assessment; in vehicle choice & financing options
- Continuous learning of new & existing products
- Collaborate with finance team to secure optimal financing options for clients
Business Development Center Agent
Olivier Honda Bathurst
11.2018 - 02.2019
- Book appointments with potential clients
- Respond to phone, email and online inquiries
- Assist in achieving sales quotas
- Review & contact client database to find new sales opportunities
Rental Reservation Specialist
Enterprise Holdings
10.2015 - 10.2018
- Assist customers find car rentals solutions
- Ensure client reservations adhere to branch policies
- Qualify customers based on payment method
- Meet monthly, quarterly & yearly metric requirements
- Coach peers to improve their performance.
Designated Trainer
Minacs
07.2014 - 10.2015
- Train current & new employees
- Coach, manage & supervise employees
- Complete daily reports & trackers
- Prepare lessons & training area
- Ensure employees meet client expectations
Customer Service Representative
Minacs
07.2012 - 07.2014
- Answer various customer services related inquiries
- Strive to meet or exceed daily performance goals
- Meet & exceed customer expectations
- Stay informed on all products & policies
Customer Service Agent
Sameday WorldWide
04.2004 - 06.2012
- Parcel tracking
- Scheduling of parcel pick up
- Answer customer service inquiries
- Cooperate with staff across the country to resolve inquiries
Retail Sales Associate
RadioShack Canada
09.2003 - 02.2004
- Offer effective product recommendations tailored to individual clients
- Prepare & maintain store front
- Use POS system to finalize purchases, complete refunds & verify inventory
Education
High School Diploma -
Secondary Studies Diploma
Caraquet, NB06.2002
Skills
- Sales Expertise
- Bilingual in both official languages
- Contract Preparation
- Verbal/Written Communication
- Attention to details
- Excellent People Skills
- Exceptional Customer Service
- Time Management
- Policy and Procedure Adherence
- Ability to manage & develop employees
Criminal Record Check
Available if required
Volunteer Experience
Expo Coordinator & Supervisor, Earth Day Event, Moncton, NB, 04/2012
References
References available on demand
Timeline
Business Manager
Olivier Honda Bathurst
08.2022 - Current
Product Specialist
Olivier Honda Bathurst
02.2019 - Current
Business Development Center Agent
Olivier Honda Bathurst
11.2018 - 02.2019
Rental Reservation Specialist
Enterprise Holdings
10.2015 - 10.2018
Designated Trainer
Minacs
07.2014 - 10.2015
Customer Service Representative
Minacs
07.2012 - 07.2014
Customer Service Agent
Sameday WorldWide
04.2004 - 06.2012
Retail Sales Associate
RadioShack Canada
09.2003 - 02.2004
High School Diploma -
Secondary Studies Diploma
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