Darren Achari

• Provide strategic leadership for enterprise ICT infrastructure, applications, and client services.
• Co-led Wesgroup's multi-year digital strategy roadmap, aligning technology investments with organizational priorities.
• Managed the full lifecycle of enterprise applications to ensure seamless user adoption.
• Established Standard Operating Procedures and governance across all technology domains.
• Implemented a robust cybersecurity strategy, incident response planning, and vendor partnerships.
• Championed change management efforts to drive digital adoption across the enterprise.
• Introduced business intelligence frameworks to support data-driven decision-making.
• Elevated departmental Net Promoter Score from 7 to +36 through strategic stakeholder engagement.
• Delivered $200K in annual savings via contract optimization (e.g., Microsoft 365, DocuSign).

Spearheaded high-impact projects, including:

• SharePoint migration from on-premises file servers.
• Microsoft Copilot AI integration initiative.
• SSO implementation across 30+ applications.
• Redundant internet and amenity Wi-Fi deployments.
• ESG sustainability software rollout.
• IT modernization of construction site trailers.
• Implemented Field Service Management solution.

• Directed strategic planning, budgeting, and operations for managed services across 50+ clients.
• Implemented scalable and secure ICT infrastructure and service delivery models.
• Established policies, SLAs, KPIs, and SOPs to improve operational excellence.
• Conducted IT compliance assessments and cybersecurity risk mitigation plans.
• Oversaw vendor relationships and service desk operations (10+ team members).
• Successfully led CRM/ERP implementations and integrations across diverse industries.
• Developed client-specific IT roadmaps aligned with capital planning and risk management.
• Reduced onboarding time and risks through structured network assessments.

• Managed infrastructure monitoring, service escalations, and disaster recovery planning.
• Designed documentation and processes to standardize IT support delivery.
• Provided mentorship and leadership to junior technical staff.

• Maintained network infrastructure, class registration systems, SAN, VoIP, and enterprise servers.
• Coordinated disaster recovery initiatives, including backup planning, and restoration testing.
• Worked closely with the City of Richmond IT team on critical infrastructure upgrades.

• Packaged, tested, and deployed applications using Altiris IT management software.
• Provided technical support during major desktop rollouts and imaging across municipal offices.
• Created, deployed, and maintained VMware environments, and supported city-wide application transitions.
• Collaborated with various city departments and ICT to improve SOPs and service quality.

• Supported Tier 1+ incidents, desktop imaging, and deployments for city staff.
• Ensured smooth onboarding, offboarding, and assisted with print server and PC management.