Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Hanas Caffoor

Hanas Caffoor

IT Manager
Markham,ON

Summary

  • IT Professional with over 20+ years of experience in Technology and Leadership, including 12 years of experience in managing Enterprise IT Infrastructure, specific expertise developed in the area of IT Infrastructure Management, Service Desk Management, Project Management, Cybersecurity Management, Supplier Management, Commercial Business Analysis Team management (Infrastructure, Software, service Desk) , Team Building Problem solving, strong analytical thinking with effective leadership and communication qualities. Broad technical knowledge combined with outstanding performance and creative problem-solving skills in technical and managerial level. Currently seeking a Strategic Management role which would effectively utilize acquired skill-sets in the areas of:
  • IT Project Management
  • IT Service Management (ITSM)
  • IT / Cybersecurity Roadmap
  • Supplier Management
  • Cyber Security Management
  • Network Design & Integration
  • Stakeholder Management
  • Decision Making
  • Team Building / Leadership
  • Business Transformation
  • Commercial Business Analysis
  • Coaching / Mentoring
  • Process Enhancement
  • Performance Evaluation
  • Performance Management and KPI

Overview

20
20
years of professional experience
11
11
Certifications
1
1
Language

Work History

IT Technical Team Lead (Acting Service Delivery Manager)

F12.net
06.2024 - Current
  • Company Overview: Leading Canadian MSP | Managed Services, Cloud, Cybersecurity
  • Lead IT operations for 30+ SMB clients, overseeing Helpdesk, Infrastructure, and Cybersecurity services to ensure a premium “white-glove” support experience.
  • Manage and mentor a high-performing team of 10 technicians (L1–L3), fostering continuous technical growth and service excellence.
  • Conduct regular performance reviews, support career development, and drive a culture of accountability and improvement.
  • Serve as the primary escalation point for complex technical issues and major incidents, ensuring swift resolution and clear client communication.
  • Monitor service ticket queues and SLA compliance to maintain high client satisfaction and operational efficiency.
  • Oversee deployment, maintenance, and support of managed IT services, cloud infrastructure, and cybersecurity solutions.
  • Ensure adherence to company standards, documentation practices, and security protocols across all technical operations.
  • Identify gaps in workflows and implement process improvements to increase efficiency and consistency in service delivery.
  • Collaborate with cross-functional teams to align service operations with business goals and optimize team collaboration.
  • Support end-to-end planning and execution of IT projects, ensuring timely delivery within defined scope and resources.
  • Contribute to continuous improvement of ITSM processes, SOPs, and toolsets, enhancing operational maturity and scalability.
  • Leading Canadian MSP | Managed Services, Cloud, Cybersecurity

IT(Cybersecurity) Specialist -Team Lead

Bluum Technologies
08.2019 - Current
  • Responsible for Head office and other branch Offices IT Infrastructure and responsible for the IT Service Management, Managing the Cyber Insurance Policy and IT External Audits.
  • Developing IT Policies and Procedures.
  • Led IT projects ensuring they met strategic business requirements and were completed on time and within budget.
  • Promoting best practice across the company.
  • Managing and maintaining all the IT Contracts, SLAs and licenses.
  • Provide well-researched recommendations to management.
  • Project Planning and Project management.
  • Conducting POCs.
  • Preparing IT Budget.
  • Communication Management (Internal and external).

IT Engineer

InSix
05.2019 - 08.2019
  • Company Overview: One of the leading IT services providers in Toronto
  • Responsible for Office 365 Migration, providing L2 support for the clients and design, Install and configuring IT infrastructure.
  • One of the leading IT services providers in Toronto
  • Managing and Administrating Office 365 for multiple clients.
  • Migrated many companies to Office 365.
  • Installing and configuring Domain, DHCP, DNS for Clients.
  • Installing and managing Microsoft Defender EDR/XDR.
  • Installing and configuring L2 Switches and Watchguard firewall for Clients.
  • Setting up MFA for Clients.
  • Managing and Monitoring Security Alerts.

IT Coordinator

Reconnect (Community Health Service)
02.2019 - 05.2019
  • Responsible for entire IT Infrastructure, 3 branch offices and system security, overseeing department budget and planning.
  • Maintaining accurate documentation including resource time tracking.
  • Provide daily support to management users and other users.
  • Managing and Administrating Office 365.
  • Managing and Administrating Companies Servers and Storages.
  • Managing, Monitoring and Maintaining Company’s Network.
  • Managing Company’s Firewalls (Head office and branch offices).
  • Managing Company’s mobile devices(iPad/iPhone) through Mirador MDM (Mobile Device Management).
  • Encrypted Laptop and Desktop with Bitlocker.
  • Supporting Users through Helpdesk Ticket System.
  • Managing ISP (Telus / Rogers) and IT Suppliers.
  • Managing and Administrating TrendMicro Antivirus.

IT Manager

RMB Ready mix
05.2018 - 12.2018
  • Responsible for entire IT infrastructure of head office and other branch offices.
  • Provide leadership and direction to the management and IT team.
  • Hands-on manager and technical lead for all IT-related projects.
  • I have successfully completed the following projects.
  • Migrated MS Exchange to Office 365.
  • I lead Designed and upgraded the Network with Layer 3 Switches and Access list.
  • I lead and Implement IP Phone for Branch Offices and connected through VPN.
  • I lead and Implement Security cameras and access controls.
  • I lead and Implement Ready Soft (ERP) Procurement Module / Payroll Module.
  • I lead and Implement Fleet Management System for Ready mixtures and logistic Vehicles.
  • I lead Implemented Document Management System / Document Archival.
  • Managing Antivirus Server (Kaspersky).
  • Upgrade Windows 7 & 8 to Windows 10 for the users.
  • Supporting Users (Head Office and Remote offices).
  • Installing and configuration Windows Servers, Switches and Storages.
  • Managing Vendors.

IT Manager -Information Security Officer (ISO 27001)

Drake and Scull International PJSC
12.2012 - 05.2018
  • Responsible for company’s IT Infrastructure, Project deliveries, IT Supplier Management / Procurement.
  • Maintaining ISMS 27001 Standard and IT Operations, improve overall IT policy and establishing standard for the IT department and branch offices to increase the productivity and reduce the cost.
  • Actively involved in the company infrastructure planning and implementation including private cloud implementation.
  • Leading the IT Infrastructure Team.
  • Actively involved in company’s infrastructure planning and implementations.
  • Implemented in-house change management system and incident management for Drake & Scull and its subsidiaries.
  • Conducting Weekly meetings with Team.
  • Managed the Data Centre Migration to New Head Office.
  • Built a Secure and a safe Datacentre.
  • Supporting and Administrating Microsoft Dynamics.
  • Actively involved in Data Centre Migration to Private Cloud.
  • Coordinating with data centre for the new implementation and changes.
  • Implemented BCP and DR Plan as part of ISMS Implementation.
  • Implemented Corporate telecom solution resulted in 30% reduction in overall cost.
  • Achievement of KPI, brought down the cost of Licensing and Contracts significantly.
  • Implementing Procedures and standards for the Corporate and Regional offices.
  • Actively involved in preparing IT Budget.
  • Successfully implemented IP Telephone System for Drake and Scull and its subsidiaries.

ICT Infrastructure Manager

Emirates Group Security-Transguard Group LLC
04.2007 - 10.2012
  • Responsible for the company’s ICT Infrastructure which includes 900 computers across different sites (connected through MPLS) and 90% virtualized server in Private Cloud.
  • Study overall ICT policy of the organisation and did continuous improvement of processes to increase productivity and to control cost, consistent completion of complex projects within time and budget requirements.
  • Implemented KPI system to IT operations.
  • Proficient response in a crisis situation as well as in day-to-day operations and manage Infrastructure Team, Helpdesk Team and Software Team.
  • Actively involving entire company infrastructure planning and implementation.
  • Upgraded complete IT infrastructure with high available Core Switch, Server farm Switch, Exchange 2010 and Private Cloud.
  • Consolidated servers using P2V and V2V to VMware and Hyper-V.
  • Routine network auditing and made suggestions to higher management for continuous improvements.
  • Implemented network security at the headquarters and branch offices according to the IT Security policy.
  • Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.
  • Implemented Single Sign On.
  • Installing and configuring Servers, Switches, Firewalls and Storages.
  • Oversaw the administration and maintenance of the company's infrastructure, and directed more junior innovators when necessary.
  • Oversaw the administration of the company's WAN and coordinate with ISP in regards optimize the bandwidth and reduce the cost.
  • Identified SPOF (Single Point of Failure) and take necessary action to mitigate the SPOF.
  • Planned, managed and developed IP telephone system all over the organisation.
  • Oversaw Data and Voice cost and make sure optimal usage of bandwidth and update finance department for necessary action.
  • Oversees systems backups, archiving, and disaster recovery and provides expert support when necessary.
  • Implemented Vehicle Tracking and CCTV monitoring software to monitor CIT Vehicles.

Head of IT

Prime Project International
03.2005 - 04.2007
  • I functioned as the prime point of contact on all IT-related services (Hardware, Networking, ERP, Applications, Helpdesk and Security) for the Prime Projects International and its subsidiaries (Prime Travel, Prime Electrical, Prime Engineering, Devatara properties).
  • I reported to the Ass Managing Director in the organization where it required effective communication with internal Clients and identify needs and evaluate alternative business solutions continually and sought opportunities to increase organizational satisfaction and strengthen client relationships.
  • We had regular status updates with the team, resolving issues and motivate teammates to increase performance.
  • Study overall ICT Policy of the organization and attend to all day to day ICT needs of the Organization including the needs of the Users and the Management.
  • Managing and Administrating ORION(ERP Application).
  • Managing and Maintaining Oracle, SQL, Citrix and Exchange mail server, Working with ERP Applications (Orion).
  • Managing and maintaining the firewalls in the head office and the sites.
  • Prepare RFPS, Bid Proposals, Contracts and project plans for ICT projects.
  • Installing, managing and maintaining satellite internet connections (VSAT) in 17 sites, controlling the bandwidth and troubleshooting/directing the IT team when required.
  • Maintaining backup of ORACLE, SQL servers, Exchange and File Server.
  • Providing instructions and support to IT technicians at head office and remote sites.
  • Configuring and managing VOIP.
  • Managing and maintaining Exchange 2003.
  • Oversaw the administration of the company's WAN and communication cost and took necessary action to reduce the cost.
  • Maintain the Local Area Network, Wide Area Network, liaised with hardware and software vendors with regard to technical issues and in reducing down-time to a minimum.
  • Maintain the Intranet according to the overall policy of the organization with the assistance of the hardware and software suppliers to minimize down-time and improve the usage.
  • Provide hands-on training to users as needed, especially at the time new software or hardware introduction.
  • Built a Data centre for Prime groups.
  • Developing Crystal Report.
  • Manage software licenses on a company-wide basis.
  • Built a call centre with Cisco Call Manager Express (Cisco Router 2801) with 25 agents and built a Call centre in Seashells with Panasonic TDA Series.
  • Maintaining proper records of ICT related assets of the organization.
  • Implemented CCTV and Access control for US ARMY (KBR).

Education

Bachelor of Computer Application -

Jaipur National University

Skills

Leadership

Certification

CISM Certified Information Security Manager

Timeline

IT Technical Team Lead (Acting Service Delivery Manager)

F12.net
06.2024 - Current

IT(Cybersecurity) Specialist -Team Lead

Bluum Technologies
08.2019 - Current

IT Engineer

InSix
05.2019 - 08.2019

IT Coordinator

Reconnect (Community Health Service)
02.2019 - 05.2019

IT Manager

RMB Ready mix
05.2018 - 12.2018

IT Manager -Information Security Officer (ISO 27001)

Drake and Scull International PJSC
12.2012 - 05.2018

ICT Infrastructure Manager

Emirates Group Security-Transguard Group LLC
04.2007 - 10.2012

Head of IT

Prime Project International
03.2005 - 04.2007

Bachelor of Computer Application -

Jaipur National University

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Hanas CaffoorIT Manager