Darquise Frappier
Verner,Ontario
Summary
Dynamic and bilingual professional with over six years of customer service experience in French and English, combined with a decade of volunteer work in both languages. Adept at engaging diverse audiences through excellent communication skills, cultural sensitivity, and an open-minded approach. Experienced in connecting with a wide range of age groups, from younger students in educational settings to older clients in financial services. A dedicated educator with a passion for history and culture, committed to providing meaningful and enriching experiences for all audiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supply Teacher
Conseil scolaire catholique Franco-Nord
05.2024 - Current
- Provided classroom instruction and support for students from Kindergarten to Grade 12, ensuring a seamless continuation of learning in a bilingual environment
- Regularly worked with students with special needs, adapting teaching strategies to accommodate diverse learning abilities and fostering an inclusive educational setting
Member Service Representative
Caisse Alliance
12.2021 - Current
- Deliverer exceptional bilingual customer service, assisting members with financial transactions, account management and inquiries
- Responsible for handling cash, processing transactions and utilizing multiple online applications and systems to meet members' needs efficiently
- Maintained accuracy and professionalism in a fast-paced environment, ensuring a positive member experience
Cashier/Stock
Clover Farm
05.2021 - 06.2022
- Managed inventory by unpacking orders, stocking shelves and maintaining product displays to ensure an organized and appealing store environment
- Operated the cash register efficiently, providing bilingual customer service to assist customers with purchases and inquiries
- Demonstrated attention to detail and strong interpersonal skills in a dynamic retail setting
Shop Assistant
Heels-N-Soles
09.2018 - 09.2020
- Supported daily operations by cleaning and maintaining the shop, organizing and pricing retail products, and providing customer service
- Assisted customers in person and over the phone, ensuring a welcoming and professional experience
- Demonstrated organizational skills and adaptability in a small business setting
Education
Bachelor of Education - Physical Health And Education
Nipissing University
North Bay, None06-2026
High School Diploma -
Ecole Secondaire Catholique Sacré-Coeur
Greater Sudbury, ON06-2022
Skills
- Adaptable
- Safety Awareness
- Activity management
- Lecturing and teaching
Languages
French
English
Certification
- CPR/AED Certification
- Basic Life Support (BLS) - American Heart Association.
- AODA
- WHMIS
- OPHEA
Timeline
Supply Teacher
Conseil scolaire catholique Franco-Nord
05.2024 - Current
Member Service Representative
Caisse Alliance
12.2021 - Current
Cashier/Stock
Clover Farm
05.2021 - 06.2022
Shop Assistant
Heels-N-Soles
09.2018 - 09.2020
- CPR/AED Certification
- Basic Life Support (BLS) - American Heart Association.
- AODA
- WHMIS
- OPHEA
Bachelor of Education - Physical Health And Education
Nipissing University
High School Diploma -
Ecole Secondaire Catholique Sacré-Coeur
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