Megan Cote
Saint John
Summary
Dynamic individual with hands-on experience in Human Resource Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
16
16
years of professional experience
Work History
Supply Teacher
Anglophone South School District
Saint John, NB
11.2023 - Current
- Facilitated classroom management, ensuring a positive learning environment for diverse student groups.
- Implemented lesson plans effectively, adapting materials to meet varied student needs and learning styles.
- Collaborated with teachers to support curriculum delivery and maintain continuity in educational standards.
- Developed strong relationships with students, fostering trust and engagement within the classroom setting.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Team Manager
TD Insurance
Saint John, NB
04.2017 - Current
- Led team to achieve service excellence, enhancing customer satisfaction and retention.
- Developed and implemented training programs to improve staff performance and operational efficiency.
- Streamlined workflow processes, reducing turnaround times and increasing productivity across teams.
- Analyzed team performance metrics, identifying areas for improvement and implementing strategic initiatives.
- Mentored junior staff, fostering a collaborative environment and promoting professional growth.
- Coordinated cross-functional projects, ensuring alignment with organizational goals and timely delivery of results.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
Operations Assistant
TD Insurance
Saint John, NB
05.2010 - 04.2017
- Streamlined daily operational processes to enhance efficiency within insurance claims handling.
- Coordinated communication between departments to ensure timely resolution of client inquiries and issues.
- Implemented tracking systems for document management, improving accessibility and reducing processing delays.
- Assisted in training new team members on internal protocols and software systems for operational success.
- Developed standard operating procedures that increased consistency in service delivery across teams.
Education
BBA - Human Resources Management
University of New Brunswick Saint John
Saint John06-2009
Skills
Adaptable
Relationship building and management
Discussion facilitation
Multitasking and organization
Reporting and documenting
Staff collaboration
Languages
English
Native or Bilingual
Timeline
Supply Teacher
Anglophone South School District
11.2023 - Current
Team Manager
TD Insurance
04.2017 - Current
Operations Assistant
TD Insurance
05.2010 - 04.2017
BBA - Human Resources Management
University of New Brunswick Saint John