Darlene Shepherd

Company Overview: Boutique consultancy delivering relocation services, curated luxury tours, and client activations in Paris, France.

• Launched and grew a boutique consultancy specializing in global relocation and luxury lifestyle services
• Deliver customized relocation services, wardrobe curation, and cultural transition programs
• Created subscriber-only access to VIP experiences in Paris (e.g., Hermès, Joseph Duclos, Veronica Marucci, Guerlain) via curated personal shopping
• Achieved 30% revenue growth and built a client base across 37 U.S. states and 32 countries
• Developed partnerships with luxury brands to enhance service offerings
• Manage project planning and team coordination using Asana and Slack, meeting deadlines and optimizing workflows
• Lead end-to-end execution of bespoke client experiences including sponsorship activations, branded events, and VIP tours ensuring alignment with client goals and contractual deliverables
• Created and manage a bi-weekly Substack newsletter with original editorial content, growing an engaged subscriber base and converting readers into paying clients
• Use Asana and Slack to coordinate content calendars, project timelines, and cross-functional collaboration, consistently meeting deadlines and optimizing workflows
• Boutique consultancy delivering relocation services, curated luxury tours, and client activations in Paris, France

• Directed high-stakes projects in a fast-paced international environment, improving student satisfaction and retention by 61%
• Implemented program management strategies and communicated progress to senior leadership, identifying upsell and renewal opportunities
• Served as the primary liaison between internal teams and external partners, ensuring deliverables exceeded expectations and KPIs were met

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
• Monitored project performance to identify areas of improvement and make adjustments
• Led high-impact tech education initiatives, managing project timelines, stakeholder needs, and student engagement metrics
• Designed agile workflows and improved program quality through continuous iteration
• Streamlined partner communication and achieved high satisfaction among university collaborators

• Managed VIP clientele and executed in-store events, generating over $40M in boutique annual sales
• Achieved $1M+ in annual personal sales through exceptional client relationship management
• Increased premium product sales by 75% via supplier partnerships and merchandising strategy
• Cultivated luxury client relationships, developed marketing activations, and drove a 16% increase in local business
• Recruited and trained sales teams to deliver luxury service excellence
• Enhanced store performance and client satisfaction by 16% through strategic experience planning
• Communicated with stakeholders to analyze sales trends and implement strategies for improvement
• Manage merchandise selection based on customer feedback and market trends analysis