Darlene Alexander
Niagara Falls,ON
Summary
Dynamic and dedicated Food and Beverage Server with extensive experience at Great Wolf Lodge, excelling in guest satisfaction and upselling. Proven ability to maintain a clean environment while ensuring order accuracy and food safety practices. Committed to delivering exceptional service and fostering positive guest relations in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Food and Beverage Server
Great Wolf Lodge
09.2022 - 01.2025
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Remained focused, calm and professional during peak rush hours.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Checked on guests throughout meal to attend to needs and provide great service.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Chuck's Roadhouse Bar & Grill
05.2016 - 01.2019
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Remained focused, calm and professional during peak rush hours.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Checked on guests throughout meal to attend to needs and provide great service.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Grade 12 Diploma -
Hayden Park High School
Toronto, ONSkills
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
- Flexible schedule
- Guest relations
- Upselling
- Food running
- Order accuracy
- Drinking age verification
Languages
English
Native or Bilingual
Timeline
Food and Beverage Server
Great Wolf Lodge
09.2022 - 01.2025
Server
Chuck's Roadhouse Bar & Grill
05.2016 - 01.2019
Grade 12 Diploma -
Hayden Park High School